Face Recognition Not Turning On

I'm going into settings-accounts-passkeys clicking on the ... and I get

If I do a Safe Boot will it allow me to delete the passkey?

wesweber said:

I'm going into settings-accounts-passkeys clicking on the ... and I get
View attachment 94857
If I do a Safe Boot will it allow me to delete the passkey?

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andrew129260 said:

If you go into your microsoft account on the website you can remove the passkey and then you should be able to remove the passkey and set up a pin for windows hello.

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Frustrating morning. Went into my Microsoft account, no reference to any passkey settings, so I changed the password. I also changed my net.live account password. That didn't fix anything.
Followed the instructions for removing the PIN , accounts>sign-in-options>PIN button, didn't show the screen that has the remove PIN option, I the "Making sure it's you" box with a PIN entry field, under the field has a message "I forgot my PIN". If I enter my PIN it goes back to the Sign-in Options menu box. If I choose "I Forgot my PIN" ir loops back to the "Making sure it's you" box.

No progress.

that doesn't make much sense, are you sure you are logging in using the same microsoft account as the computer?

You can also try creating another user account and see if signing into that account fixes the issue. Then you can delete the other account.

Lets also try switching your microsoft account to a local account


Then you can rejoin it to a microsoft account later.