zbook - I believe I have now sent you everything I wasn't able to send before. I hope this extra information helps you determine why I'm getting these error messages.
Sorry this is all very new to me so its been quite a learning curve! :O)
Anyone else able to help?
Please run these uninstallers:
Spybot - Search and Destroy
Bitdefender Antivirus
COMODO Antivirus
These have previously already been removed from my laptop