2 problems which may or may not be inter connected

Hi
1. about week ago ~ mid January I got an automatic windows update that started to cause the following
1. flaw my keyboard driver
2. Error message : 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009)

now, when i uninstalled manually the keyboard driver and restart it helps for 24 48 hours, then it re-appears. I switched pff automatic updates but it is still happening
all the while I got this hanged failed update which i can not remove
I have Asus ROG Strix laptop with W10 upgrade to W11 build 26100.1 long time ago.
pls. advise
thanks
Ilan

Welcome to Eleven Forum.

Your post raises a number of questions. Which version of Windows are you running at the moment? You can find out by running Winver. (click windows icon and type winver then double click on winver run command to run it.)

Have you tried running SFC (system file checker)? You can do that by right clicking on the Windows icon and selecting Terminal (admin) and then carefully typing sfc /scannow

note that there is a space between sfc and /scannow.

Tell us what the outcome is.

Hi Senecio

Thank you for your prompt response

1. my OS is windows 11 Pro Version 24H2 (OS build 26 100.1)
2. running SFC got: "W i n d o w s R e s o u r c e P r o t e c t i o n d i d n o t f i n d a n y i n t e g r i t y v i o l a t i o n s . "

thanks again

my Keyboard info:

Description PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID ACPI\ATK3001\4&2B81857B&0
Number of Function Keys 12
I/O Port 0x00000060-0x00000060
I/O Port 0x00000064-0x00000064
IRQ Channel IRQ 1
Driver C:\WINDOWS\SYSTEM32\DRIVERS\I8042PRT.SYS (10.0.26100.1, 152.00 KB (155,648 bytes), 4/1/2024 10:22 AM)

Description USB Input Device
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID USB\VID_0B05&PID_1866&MI_00\6&F012E73&0&0000
Number of Function Keys 12
Driver C:\WINDOWS\SYSTEM32\DRIVERS\HIDUSB.SYS (10.0.26100.1, 80.00 KB (81,920 bytes), 4/1/2024 10:22 AM)

Description USB Input Device
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID USB\VID_0B05&PID_1866&MI_01\6&F012E73&0&0001
Number of Function Keys 12
Driver C:\WINDOWS\SYSTEM32\DRIVERS\HIDUSB.SYS (10.0.26100.1, 80.00 KB (81,920 bytes), 4/1/2024 10:22 AM)

Have you tried running the cumulative update again? If it doesn't appear under windows update, you might need to download it from windows catalog and try installing it from there.

The current Version of Win11 as shown by winver:

ok. i was able to catch the keyboard error causing update: so just after installing the keyboard update shown here. my keyboard stoped functioning.
so basiclly i am removing all keyboard drivers and after restart i can use the keyboards again... this is happening every time i am update all or this specific keyboard update.
i was not able to see any reference to such an error in the net.
will glad for any help or direction
thanks

ilan_sinai said:

pls. advise

Click to expand...

Disable driver updates that are included in Windows updates.
These included driver updates will sometimes conflict with installed drivers.
It sounds like that's what's causing your keyboard driver problems.



Also, I gave you ten points for filling out your computer specs.



Here's some other things that you may find useful...

Ghot said:

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

Click to expand...

Thanks Ghot, did the disabling as the instructions. will try now to see if the non drivers windows update will run smoothly.
I wonder what is the root cause of this keyboard driver clash ? didnt find any reference to similar problem in the net
thanks again Mr. Ghot