Access denied - outlook.com email


Hazel123

Hazel123

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This has just started happening recently. I go to open an email and just get a blank page with "access denied". I tried clicking on inbox again and trying again and it keeps happening. Eventually it lets me read the email. Any idea what this is or how I can stop it please?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Hazel123 said:
This has just started happening recently. I go to open an email and just get a blank page with "access denied". I tried clicking on inbox again and trying again and it keeps happening. Eventually it lets me read the email. Any idea what this is or how I can stop it please?
Click to expand...
Hi @Hazel123,


You may receive a connection error if you configured your Outlook.com account as IMAP in multiple email clients. We’re working on a fix and will update this article when we have more information. For now, try the following workaround:

  1. Go to account.live.com/activity and sign in using the email address and password of the affected account.
  2. Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it.
  3. Select This was me to let the system know you authorize the IMAP connection.
  4. Attempt to connect to the account via your IMAP client.

    For more information on how to use the Recent activity page, go to     What is the recent activity page?

POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support

Learn more about the POP, IMAP, and SMTP settings for Outlook
support.microsoft.com support.microsoft.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
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    Hard Drives
    2 SSD SATA/NVM Express 1.3
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    WDCSDAPNUW-1002 256 GB
    PSU
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    Fiber 1GB Cox -us & 400MB Orange-fr
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    Edge Canary- Firefox Nightly-Chrome Dev
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    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thanks - well according to that, people from all over the world have been trying to log into my account for the past 24 hours. It doesn't show anything recent - like when I've opened the outlook mail app on computer.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd

My Computer

System One

  • OS
    W11 Pro x64 24H2 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
Thank you, I'll have a look.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Hazel123 said:
Thanks - well according to that, people from all over the world have been trying to log into my account for the past 24 hours. It doesn't show anything recent - like when I've opened the outlook mail app on computer.
Click to expand...
side note - Microsoft accounts are notorious for having repeated breached login attempts... just make sure you have 2FA/MFA enabled (preferably auth app and not cell #, as sim spoofing is ramping up too)
 

My Computer

System One

  • OS
    Windows 11 Pro
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