Android phone not recognised by Windows 11 desktop PC


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woldsweather

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My wifes Samsung A13 G isn't accessible on her windows 11 PC - it makes the ding dong sound on connection or removal but not showing up in my computer.

I have tried it on my PC and it is recognised.

I have tried different cabloes and same so not the cable.

I have enabled Developer options on the android phone and set USB settings to transferring files.

Not sure if this is an android issue or windows?

Any suggestions?
 

My Computer

System One

  • OS
    Windows 10 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.20 GHz
    Motherboard
    Board: HP 8437 1.3 Serial Number: PGUCR0HP1B90LD Bus Clock: 100 megahertz UEFI: AMI F.53 10/23/2020
    Memory
    64 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    NVIDIA High Definition Audio Realtek High Definition Audio
    Monitor(s) Displays
    AOC 2778X [Monitor] (27.2"vis, s/n GJGJ7HA027112, July 2018) DELL U2412M [Monitor] (24.0"vis, s/n XX-00FFXD-XXXXX-529-64AS, February 2015)
    Hard Drives
    c: (NTFS on drive 0) * 999.21 GB 857.61 GB free
    d: (NTFS on drive 1) 1984.45 GB 741.65 GB free
    e: (NTFS on drive 1) 15.95 GB 1.78 GB free
    h: (NTFS on drive 2) 239.93 GB 231.23 GB free
    i: (NTFS on drive 2) 14.81 GB 1.71 GB free
    Keyboard
    Omoton
    Mouse
    Omoton
    Internet Speed
    9Gbps
    Browser
    Chrome Edge and Firefox
    Antivirus
    Kaspersky
    Other Info
    Have discovered 31/01/2022 Internet speed at router 41 mbps. At this PC 9. Internet is via wired ethernet.
So you're saying the phone not accessible through File Explorer?

Try uninstalling the phone driver from Device Manager and reconnect again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I'd done that. I have found it works when set at transferring images but not files but as she's only likely to use it for images I suppose we can live with that, but it works on my PC with transferring files.
 

My Computer

System One

  • OS
    Windows 10 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.20 GHz
    Motherboard
    Board: HP 8437 1.3 Serial Number: PGUCR0HP1B90LD Bus Clock: 100 megahertz UEFI: AMI F.53 10/23/2020
    Memory
    64 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    NVIDIA High Definition Audio Realtek High Definition Audio
    Monitor(s) Displays
    AOC 2778X [Monitor] (27.2"vis, s/n GJGJ7HA027112, July 2018) DELL U2412M [Monitor] (24.0"vis, s/n XX-00FFXD-XXXXX-529-64AS, February 2015)
    Hard Drives
    c: (NTFS on drive 0) * 999.21 GB 857.61 GB free
    d: (NTFS on drive 1) 1984.45 GB 741.65 GB free
    e: (NTFS on drive 1) 15.95 GB 1.78 GB free
    h: (NTFS on drive 2) 239.93 GB 231.23 GB free
    i: (NTFS on drive 2) 14.81 GB 1.71 GB free
    Keyboard
    Omoton
    Mouse
    Omoton
    Internet Speed
    9Gbps
    Browser
    Chrome Edge and Firefox
    Antivirus
    Kaspersky
    Other Info
    Have discovered 31/01/2022 Internet speed at router 41 mbps. At this PC 9. Internet is via wired ethernet.
Any error message?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
On my system listed as #1, both USB C to C and USB A to C work fine with my S20 Ultra. On system #2, USB A to C works, but USB C to C will connect and disconnect at random, and will only stay stable when USB mode is set to transfer pictures and media files.

Using a different phone (Motorola) both systems work as they should with both connection types. I was never able to figure out a solution for that issue.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 (Build 22631.4602)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 5 - 17ach6h
    CPU
    Ryzen 7 5800H
    Memory
    32GB RipJaws DDR4 3200
    Graphics Card(s)
    GeForce RTX 3060
    Monitor(s) Displays
    ASRock PG27FF1A - 27 Inch - 165Hz IPS
    Screen Resolution
    1920x1080
    Hard Drives
    1TB OEM Samsung NVMe M.2
    1TB Samsung 970 EVO NVMe M.2
    4TB WD My Book HDD
    4TB WD My Passport HDD
    1TB Toshiba HDD
    PSU
    300W brick
    Cooling
    Paste replaced with PTM7950
    Keyboard
    Redragon K530 Pro Draconic | Ajazz AK33
    Mouse
    EVGA X20
    Internet Speed
    500 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix - GL502VSK
    CPU
    Core I7 7700HQ
    Memory
    16GB DDR4
    Graphics card(s)
    GeForce GTX 1070
    Monitor(s) Displays
    15.6" 60Hz IPS
    Screen Resolution
    1920x1080
    Hard Drives
    256GB OEM Samsung M.2 NVMe
    2TB Team Group EX2 SATA III
    Cooling
    Paste replaced with PTM7950
    Internet Speed
    500 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
I just connected my A53. It's never been connected to my PC. I get the connection sound followed by the popup on the PC screen on how I would like Windows to act when connected to this device. I choose to allow it to open and browse files. A new dialog opens on the Windows desktop but nothing is showing. I then open up the phone and see a notification there asking me to allow or deny data access. I choose "Allow" and boom up pops up the phone contents...internal storage and SD card.
I also have an S22+ that I connect routinely but have already gone through those initial connect settings.
 

My Computer

System One

  • OS
    Win 7/10/11
    Computer type
    PC/Desktop
    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.

My Computer

System One

  • OS
    Windows 10 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.20 GHz
    Motherboard
    Board: HP 8437 1.3 Serial Number: PGUCR0HP1B90LD Bus Clock: 100 megahertz UEFI: AMI F.53 10/23/2020
    Memory
    64 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    NVIDIA High Definition Audio Realtek High Definition Audio
    Monitor(s) Displays
    AOC 2778X [Monitor] (27.2"vis, s/n GJGJ7HA027112, July 2018) DELL U2412M [Monitor] (24.0"vis, s/n XX-00FFXD-XXXXX-529-64AS, February 2015)
    Hard Drives
    c: (NTFS on drive 0) * 999.21 GB 857.61 GB free
    d: (NTFS on drive 1) 1984.45 GB 741.65 GB free
    e: (NTFS on drive 1) 15.95 GB 1.78 GB free
    h: (NTFS on drive 2) 239.93 GB 231.23 GB free
    i: (NTFS on drive 2) 14.81 GB 1.71 GB free
    Keyboard
    Omoton
    Mouse
    Omoton
    Internet Speed
    9Gbps
    Browser
    Chrome Edge and Firefox
    Antivirus
    Kaspersky
    Other Info
    Have discovered 31/01/2022 Internet speed at router 41 mbps. At this PC 9. Internet is via wired ethernet.
BamaInArk said:
I just connected my A53
Click to expand...

Your A53 should have Link to Windows. If it does, set it up in Windows per Brink's tutorial.

www.elevenforum.com

Enable or Disable Android Phone Access in File Explorer in Windows 11

This tutorial will show you how to turn on or off access to your Android phone mobile device in File Explorer for your account in Windows 11. If you turn on Allow this PC to access your mobile devices, you will be able to link and manage your mobile devices directly from your PC. This link...
www.elevenforum.com www.elevenforum.com

You'll be able to access your phone via Explorer, cable-free. And it's so much faster too.

1736099785487.webp

1736099947025.webp
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    MSI GeForce RTX 3060 Ventus 2X 12GB OC
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11 24H2)
    SK hynix P41 500GB NVMe (Win 11 23H2)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 11 23H2 22631.4830
    On System One (Dual Boot)
  • Operating System
    Win 11 Pro 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
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