Solved Bluetooth Blues -- again!


Patsy1011

Patsy1011

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This earbud bt was working fine until a few days ago. It is skitterish but I always got it to work. I contact Lenovo support and they gave me a long list of stuff to try. I tried them all. Windows wants to tell me I have no connection - when I say "add device" sometimes the name of my earbud comes up - it says PAIRING and then sits - then says No connection. When it was working, it showed up in device manager. Now it does not show up. One of the suggestions was to uninstall from the device manager. Cannot do if not listed. Anyway, any thoughts? Thanks.
 
Windows Build/Version
24h2

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Patsy1011 said:
This earbud bt was working fine until a few days ago. It is skitterish but I always got it to work. I contact Lenovo support and they gave me a long list of stuff to try. I tried them all. Windows wants to tell me I have no connection - when I say "add device" sometimes the name of my earbud comes up - it says PAIRING and then sits - then says No connection. When it was working, it showed up in device manager. Now it does not show up. One of the suggestions was to uninstall from the device manager. Cannot do if not listed. Anyway, any thoughts? Thanks.
Click to expand...
If you enable Show Hidden Devices it should appear.
 

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    WIN 11 Pro 24H2 - 26100.2894
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Thanks - I'll give it a try...
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
If your Bluetooth is disabled then do the following to enable it.
Uninstall the device from device manager and restart Bluetooth service.
Start > services.msc
Right-click "Bluetooth Support Service."
Choose Automatic.
Go to device manager and right-click on your computer name and click "Scan for hardware changes"
Install the Bluetooth device drivers from the manufacturer's website, if any.

If the device isn’t showing under device manager or under show hidden devices then shutdown the pc, unplug the power cable & then reconnect, then go to device manager & see if there’s any unknown devices showing, if so uninstall this & then scan for hardware changes & hopefully Bluetooth will reappear.

I hope this helps.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
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    Windows Defender & MalwareBytes pro.
Tried that but still didn't show up. I was also advised to uninstall the network adapter for the device. Found Network Adapters. I just went and looked and it appears to still be there. Also, what is meant by "make sure your laptop is discoverable?" System shows Bluetooth to be ON - is that what is meant?
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Bastet - will try your suggestions. Thanks so much...
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
It usually refers to the Bluetooth device you’re trying to connect to the PC - ensure it & the PC is in pairing mode - but in your case it’s not applicable as BT isn’t showing correctly on your PC.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
Also check Devices and Printers in the old Control Panel. If it's disappeared in the new Settings it might still be showing in D&P.
If it's showing there then right click the ear buds and select remove. Try connecting again.

ksnip_20250126-154714.webp
 

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    ASUS Vivobook
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    AMD Ryzen™ 7 7730U
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    M1605YA
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    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
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    Realtek Audio. NVIDIA High Definition Audio
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    1920 x 1080 (Full HD)
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    Samsung 970 Evo Plus 2TB NVMe M.2
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    180 Watt, 19.5 V
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It showed the device and connected many times. So unfamiliar with devices on device manager so not sure what I'm looking for -- as in "unknown devices"...I did try uninstalling the network adapter in device manager - but it showed up again. I am having a hard time understanding why something that has worked for many weeks has stopped due to who knows why...thanks again.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
old Control Panel.??? I went to D&P but no images such as shown in your post. Thank you.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Patsy1011 said:
old Control Panel.??? I went to D&P but no images such as shown in your post. Thank you.
Click to expand...
That's ok. Just something that worked once for me with a BT issue. Another is to just reinstall the BT driver 'over the top'. Sometimes it will ask for a reboot'.

ksnip_20250126-155555.webp
 

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    Win 11 Home & Pro
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    ASUS Vivobook
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    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
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    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
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    Samsung 970 Evo Plus 2TB NVMe M.2
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    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
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    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Tried it and it shows: I'll let you know...nope. No deal. Maybe a reboot will help after drivers were updated.
 

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My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
The symptoms sound like dying batteries in the earbuds.
If they are a number of years old probably need replacing, assuming the batteries are not accessible/replaceable.

"When it was working, it showed up in device manager. Now it does not show up."
Previously connected devices will show if you enable View > Show hidden devices. Icons are in a lighter blue. But that does not address any problems.
 

My Computer

System One

  • OS
    Windows 11
Device not very old...looks like that technique offered by Fabler 2:giggle: did the job... I think...I have become very untrustworthy of this process. But so far so good...Thanks to all.
 

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My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Well didn't last long. Said connected. Went online to listen and bango!! no deal. not connected. I mean we are talking within a 15 minute time span -- something is def interfering with this process and I sure don't know what!
 

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My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
I did notice this - don't know what it means. Device settings migrated??? I did not migrate the settings -
 

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My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
It's normal, don't worry. Don't delve too far into Device Manager details, yuo'll just give yourself a brain hernia.

Look at 'Events' for any device in Device Manager and you will see the same.
 

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System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
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    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
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    HP Mini 210-1090NR PC (bought in late 2009!)
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    2GB
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    Webroot
Ha ha...not much left to herniate...
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Yup! My best friend used to watch me brush my teeth in the morning, now he watches me shine my shoes.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
what earbuds are we talking about? Samsung? Bose?
I am just curious because you might be barking at a wrong tree. Some earbuds are really fussy to deal with.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
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    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
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