Bluetooth mouse frequent disconnects


tyllurius

Member
Local time
1:46 AM
Posts
1
Location
Konstanz
OS
Windows 11
Hi, I have a problem with my new bluetooth mouse which I cannot solve with the usual tricks.
HW, SW: Windows 11 22H2 on Lenovo Thinkbook 14 G4 ABA, Cherry DW 9100MW bluetooth mouse

When initially paired, everything works flawless. But after that, whenever laptop/windows starts (cold start, restart, wakeup from standby/hibernate) the bluetooth mouse suffers from frequent disconnects. This disconnects
  • are very short and it reconnects immediately, causing only a short (but annoying :mad:) freeze in movement
  • only occur during mouse movement
  • occur every 2-3 seconds
  • seem not to be time depends, but distance dependent: the more the mouse is moved, the more often it disconnects; like a buffer that is running full :unsure:
I first noticed the disconnects during movement, but they also can be clearly observed in Settings -> Bluetooth and devices. (battery status disappears and Connecting can be read for a split second)
Other facts:
  • the bug can - sometimes - be solved by running the bluetooth troubleshooting (System -> troubleshoot -> other troubleshooter -> Bluetooth), there it disables and reenables the bluetooth connection (I guess, does anyone know for sure what it's actually doing?). As mentioned it's not working all the time, sometimes it needs several retries.
  • sometimes the problem suddenly disappears, after 2 minutes, 5 minutes etc.... but most of the time it doesn't. :(
  • mouse tested on other laptops & Win 10, works fine.
  • already changed the energy settings for the bluetooth device
Any suggestions warmly welcome!
 
Windows Build/Version
22H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Thinkbook 14 G4 ABA
    CPU
    AMD Ryzen 5
Hard to say but I had similar issues with one Bluetooth mouse, and in the end I gave up and bought a wireless mouse that uses a usb dongle and never had an issue since.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)

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