Do I trust this software?

ICIT2LOL · 2024-07-01T00:52:09-0400

I have just got my laptop back form the techies in town after I thought that the wifi card had gone bust. It had not the problem was due to an Asus update for that card - I had no idea of this sort of thing happening thinking that any driver or firmware for the internal components were updated mainly through the Windows update feature.
Now I have the machine back I have found listed in the installed apps an app related to a site called eyacker.com an apparently it is an app that scans for spam and scams and is sited in Reykjavik Iceland.
My query is are there any members who know of this app/web site and is this software safe as I do not remember downloading and installing this app??

FreeBooter · 2024-07-01T01:08:55-0400

My suggestion is to uninstall that app if you have not installed it also it looks unwanted app as it advertise a website you don't know.

Marcus Vinicus · 2024-07-01T01:11:38-0400

I went to that website and Bitdefender blocked it.

FreeBooter · 2024-07-01T01:12:31-0400

Scan your computer for malware infection OP.

BrianInEngland · 2024-07-01T01:18:30-0400

If you're getting this from a tech repair shop, then:
1) never go there again
2) let everyone you know that this happened as it's unacceptable to be getting potential malware from a repair shop. Post on social media the name of the place

A Guy · 2024-07-01T01:19:44-0400

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A Guy

idgat · 2024-07-01T01:26:29-0400

ICIT2LOL said:
I had no idea of this sort of thing happening thinking that any driver or firmware for the internal components were updated mainly through the Windows update feature.

BrianInEngland said:
If you're getting this from a tech repair shop, then:
1) never go there again
2) let everyone you know that this happened as it's unacceptable to be getting potential malware from a repair shop. Post on social media the name of the place

Given the OPs initial comment reflects a degree of inexperience, there can be no certainty that the (offending) software wasn't downloaded and installed by the OP, unknowingly/inadvertently/accidentally, maybe with some other software for example.

Posting a comment about the tech service would be totally inappropriate.

Fabler2 · 2024-07-01T02:50:29-0400

It's a Mail App from Microsoft Store offering a free version or paid (Mail+), see @A Guy 's post.

antspants · 2024-07-01T03:00:37-0400

Just call them and ask if they installed it. If they didn’t, then you did accidentally. Simple, most likely.
Maybe they used it as a test app for checking the Wifi. Could be many reasons why or why not.

antspants · 2024-07-01T03:07:28-0400

This is their landing page (lol)
Both images on the page lead to the MS store. The top one is broken and doesn’t exist on the store. I’d take the uninstall and scan advice, then call the company, or the other way around.

Use REVO Free to uninstall, scan for leftovers.

antspants · 2024-07-01T03:14:56-0400

If you ever need to take your laptop into a Tech service, the best practice is to make a backup image of your OS, then wipe your OS (Reset) or install a temp version of Windows on it. That’s all nothing else, no software etc.

When you get it back after asking what they found, reload your backup image.
Even better, first do a repair in-place upgrade.

Doing an in-place upgrade or a temp install of Windows could also determine if you have a software or hardware issue.
Never give a phone or PC to a tech service you are not familiar with (or even if you are) when it has personal content on it.

This may be inconvenient, but the best practice to protect yourself and your data/files.

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windoc · 2024-07-01T06:18:43-0400

Ask the techies about this software. Tell them you just noticed it on your computer, and see what they have to say. The app has been installed on 5/26/2024. When did you take it to the techies? When did you get it back exactly?

Winuser · 2024-07-01T12:13:15-0400

BrianInEngland said:
If you're getting this from a tech repair shop, then:
1) never go there again
2) let everyone you know that this happened as it's unacceptable to be getting potential malware from a repair shop. Post on social media the name of the place

And be prepared to be sued.

Bree · 2024-07-01T12:52:05-0400

ICIT2LOL said:
My query is are there any members who know of this app/web site and is this software safe as I do not remember downloading and installing this app??

Safe enough, apparently, for Microsoft to offer it in the Store as A Guy has already noted. Not something I would choose to install, though....

Mail - Free download and install on Windows | Microsoft Store

Connect easily and super fast to your Gmail, Outlook, Yahoo or other email accounts! FEATURES: • Easy to use and super fast user interface. You can easily navigate between your email accounts • Two page split view to work parallel on multiple email accounts • Back, Forward, Home and Refresh...

apps.microsoft.com

ICIT2LOL · 2024-07-01T19:17:47-0400

Sorry for late reply but I do trust the tech shop I go to however my machine was changed a little in that my taskbar for example was different and my default browser icon was missing from it. As I mentioned before they stopped the Asus update service as they said that it was the cause of the problem with the wifi card and probably was a driver issue that was not detected and caused the card to cease functioning.
However I will uninstall that app as I don't think it will be of any use to me and if they did install it it may have been unintentional as I can see no advantage to the tech shop to have it on my machine - as far as I know.
Have also down a thorough scan of the machine and there were no detections found and the ESET scans I find really quite thorough.
Anyway thanks to all of you who replied I do appreciate it as always.

idgat said:
Given the OPs initial comment reflects a degree of inexperience,

Now mate sorry but I have been computing and building my own desktops etc plus I have been on these Windows forums for many years and although I may not have the experience and know how of a lot of the other members I can work my way through problems it was just this one that threw me as I didn't know about any update issues other than those from the Windows update service that often updates drivers as my printer driver/s for example.

antspants · 2024-07-01T19:20:17-0400

l would still ask them if they installed it to test something and forgot to remove it. That would tell you if it was them, or you accidentally.

dacrone · 2024-07-01T19:39:31-0400

Bree said:
Safe enough, apparently, for Microsoft to offer it in the Store as A Guy has already noted. Not something I would choose to install, though....

Mail - Free download and install on Windows | Microsoft Store

Connect easily and super fast to your Gmail, Outlook, Yahoo or other email accounts! FEATURES: • Easy to use and super fast user interface. You can easily navigate between your email accounts • Two page split view to work parallel on multiple email accounts • Back, Forward, Home and Refresh...

apps.microsoft.com

View attachment 100417

they also hosted a 7zip installer that was malware lmao...

Winuser said:
And be prepared to be sued.

is AUS as sensitive as the US in that aspect?

antspants said:
l would still ask them if they installed it to test something and forgot to remove it. That would tell you if it was them, or you accidentally.

they'll never fess up to it.

@ICIT2LOL find out the installation date before removing it and take a picture of that information. that will tell you who installed it (as in you or them).

antspants · 2024-07-01T19:42:55-0400

dacrone said:
is AUS as sensitive as the US in that aspect?

Libel cases (as this would be) in Australia range from street arguments to Facebook comments to public comments, to online reviews. If anything is deemed detrimental to a company or person without due process and proof, a Libel case can ensue and most likely be won.
However the plaintiff would need to prove damage.

ICIT2LOL · 2024-07-01T23:49:57-0400

antspants said:
l would still ask them if they installed it to test something and forgot to remove it. That would tell you if it was them, or you accidentally.

Ok mate I might do that as I am in town tomorrow and will just pop in and ask.

Rollback_Jockey · 2024-07-02T09:07:08-0400

Why not just remove it and get on with life. I might install software on a machine i'm repairing for a specific reason and i might forget to remove it, big deal!