Solved DRIVER_POWER_STATE_FAILURE BSOD


magnifia_magnus

magnifia_magnus

Member
Local time
4:50 PM
Posts
9
OS
Windows 11 21H2 (OS Build 22000.795)
Hi everyone, I had this issue when my laptop stopped responding and went to BSOD with the bugcheck above. I was casually browsing Chrome 106.0.5249.119 (Official Build) (64-bit) when suddenly the PC stopped responding to my clicks, while the cursor still able to move freely.

This only happened once until now, but I'm worried if my graphic card has problem, or if the problem comes from Win 11 itself.

My specs :
Lenovo Legion 5 Pro
Ryzen 7 5800H
Nvidia RTX 3070
32GB DDR4
1TB SSD

I'd appreciate your help to deep dive into the problem. I attached the log below. First of all, thanks everyone!
 
Windows Build/Version
Win 11 21H2 (Build 22000.1098)

Attachments

My Computer

System One

  • OS
    Windows 11 21H2 (OS Build 22000.795)
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 3750H
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce 1650
Hello @magnifia_magnus :-)

I've looked at your crash dump and show some of the relevant findings in the code box below.

It looks as if you will need to update your Realtek Audio driver. The audio device is identified as the one that did not complete a power IRP in time.

If you look on your device support page you will see that a new driver was released yesterday.

1666189533847.png


Code: 
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffa906d5af7780, Physical Device Object of the stack
Arg3: fffff8036d5c4b40, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffa906ccc499b0, The blocked IRP


0: kd> !devobj ffffa906d5af7780
Device object (ffffa906d5af7780) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\HDAudBus DriverObject ffffa906d00d1af0
Current Irp 00000000 RefCount 36 Type 0000001d Flags 00003044
SecurityDescriptor ffffe0805a17b060 DevExt ffffa906cf73bf70 DevObjExt ffffa906d5af78f8 DevNode ffffa906cfae0bb0
ExtensionFlags (0000000000) 
Characteristics (0x00000180)  FILE_AUTOGENERATED_DEVICE_NAME, FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffa906cdf02050Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
 \Driver\IntcAzAudAddService
Device queue is not busy.
0: kd> !irp ffffa906ccc499b0
Irp is active with 10 stacks 7 is current (= 0xffffa906ccc49c30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace. 
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffa906d5af7780 00000000 fffff8037c5dae30-ffffa906cdf021a0 Success Error Cancel pending
           \Driver\HDAudBus    portcls!PowerIrpCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  1 ffffa906cdf02050 00000000 00000000-00000000    pending
           \Driver\IntcAzAudAddService
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffa906d4cfc2d0 00000000 fffff8036e5a2d50-ffffa906cf572248 Success Error Cancel pending
           \Driver\ksthunk    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffa906cf572248   

            Args: 00000000 00000000 00000000 00000000
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
Hello @philc43, thank you so much for the pointers.

I updated the driver just now. Fingers crossed that the problem has been resolved.

Have a good day and rest of week ahead!
 

My Computer

System One

  • OS
    Windows 11 21H2 (OS Build 22000.795)
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 3750H
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce 1650
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