Error Code: 0x80070520 When trying to change the User Account Picture


Spartan

Spartan

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When I try to change the user account picture, I get this error: Error Code: 0x80070520

Video: Watch Video_2024-04-26_051906 | Streamable

But if I go back to the user accounts the picture would've actually changed. What's going on here?

I tried these commands but they don't fix the issue:

Code: 
sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth
 
Windows Build/Version
Windows 11 Pro 23H2 build 22631.3527

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Spartan said:
What's going on here?
Click to expand...


It's probably just something MS missed.
If the picture changes... don't worry about it. :-)

It's been over 2 years, but I seem to remember something about there's two different Account avatar pics, and one of them is broken?

Mine does the same thing... (I tried .png and .bmp... .bmp worked but still gave the error)
Maybe try .jpg? Nope, .jpg throws the same error.

Image1.png


One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu. I think they're just different sizes of the same pic.

There's also the pic at top center of the System page... that should show the Desktop background.




More info, that I'm not gonna read... (doesn't mention the error) :D

Change Your Account Picture in Windows - Microsoft Support

Learn how to change your account picture in Windows.
support.microsoft.com support.microsoft.com


Found this after Googling the error...

Account picture error





I'm on a local account... that may have something to do with it?

 
Last edited:

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    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
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@Spartan

I found it... I didn't read it. But it's dated 2 years ago. :-)


www.elevenforum.com

Change Account Picture in Windows 11

This tutorial will show you how to change the picture for your local account or Microsoft account in Windows 11. You can change your local account or Microsoft account picture in Windows 11 to have more of a personal touch that reflects you. A Microsoft account picture will sync by default to...
www.elevenforum.com www.elevenforum.com
 

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    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
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    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
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    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 5002)
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    Windows XP Pro 32bit w/SP3
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    Built by Ghot® (not in use)
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    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
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    ASUS M2N32-SLI Deluxe Wireless Edition
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    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
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    EVGA 256-P2-N758-TR GeForce 8600GT SSC
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    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
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    PC Power & Cooling Silencer 750 Quad EPS12V
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    Generic Beige case, 80mm fans
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    ZALMAN 9500A 92mm CPU Cooler
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    Logitech Optical M-BT96a
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    Logitech Classic Keybooard 200
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    Still assembled, still runs. Haven't turned it on for 15 years?
0x80070520 (WIN32: 1312 ERROR_NO_SUCH_LOGON_SESSION) -- 2147943712 (-2147023584)
Error message text: A specified logon session does not exist. It may already have been terminated.
 

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I have the same error.
So I just copied the corresponding files to “%ProgramData%\Microsoft\User Account Pictures” folder.
1.jpg
 
Last edited:

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    https://www.userbenchmark.com/UserRun/66553205
Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
 

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    64 GB emmc
andrew129260 said:
Did you install the cumulative-update-preview-build?
Click to expand...


I did, and I get the error.
However, MS has had problems with the account picture... since back in 2018-ish, on Win 10 also.
This is not a new issue. It's slightly different, but it's still just plain broken.
MS has been "working on a resolution" for 6 years now. LOL

It seems like every few months, they change how the error presents itself.
But, it's been happening in one form or another for 6 years.

This issue will probably end up in the same bin as the "can't quite get sleep working properly" problem. :D
 

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    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
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    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
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    CM Hyper 212 EVO (push/pull)
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    Ducky DK9008 Shine II Blue LED
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    Logitech Optical M-100
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    300/300
    Browser
    Firefox (latest)
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    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
andrew129260 said:
Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
Click to expand...
Yes that is installed
 

My Computers

System One System Two

  • OS
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Razer Blade 16
    CPU
    AMD Ryzen AI 9 HX 370
    Motherboard
    Razer
    Memory
    64 GB LPDDR5X 8000 MHz RAM
    Graphics Card(s)
    GeForce RTX 5090 24 GB GDDR7 VRAM
    Sound Card
    Six Speaker System THX Spatial Audio
    Monitor(s) Displays
    AOC Q27G3XMN 27" QHD Mini LED Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    WD_BLACK SN850X 4TB+8TB SSD
    PSU
    280W AC Power Adapter
    Cooling
    Noctua NT-H2 + Fujipoly Extreme Thermal Pads + llano RGB Laptop Cooling Pad V12
    Keyboard
    SteelSeries Apex 7 TKL - Mechanical Gaming Keyboard (external)
    Mouse
    Razer Basilisk V3 X HyperSpeed
    Internet Speed
    1 GBPS Down / 330 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Avast Premium Security
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 350 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Avast Free Antivirus
Ghot said:
It's probably just something MS missed.
Click to expand...
Ghot said:
I'm on a local account... that may have something to do with it?
Click to expand...
Yep, MS does not care much about local accounts, if you change MSA picture online, it changes everywhere automatically.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 8600G (07/24)
    Motherboard
    ASROCK B650M-HDV/M.2 3.20 (07/24)
    Memory
    2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL40 (07/24)
    Graphics Card(s)
    ASROCK Radeon RX 6600 Challenger D 8G @60FPS (08/24)
    Sound Card
    Creative Sound BlasterX AE-5 Plus (05/24)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    Kingston KC3000 NVMe 2TB (05/24)
    ADATA XPG GAMMIX S11 Pro 512GB (07/19)
    PSU
    Seasonic Core GM 550 Gold (04/24)
    Case
    Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
    Cooling
    Noctua NH-U12S with Noctua NF-P12 (04/24)
    Keyboard
    HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    500/100 Mbps via RouterOS (05/21) & TCP Optimizer
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    Edge & Brave for YouTube & LibreWolf for FB
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    NextDNS blocking 99% TLDs
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    Chair: Huzaro Force 4.4 Grey Mesh (05/24)
    Notifier: Xiaomi Mi Band 9 Milanese (10/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
Ghot said:
One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu.
Click to expand...
I don't understand why I'm getting this (lower right) generic icon:

Clipboard_01.jpg

But this:

Clipboard_02.jpg

And this:

Clipboard_03.jpg
 

My Computers

System One System Two

  • OS
    11 Pro 24H2 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Wisewiz said:
I don't understand why I'm getting this (lower right) generic icon:
Click to expand...


You're doing better than me... LOL


Image3.png


How much I care about my account avatar... not at all. :D


I especially like the "Rewards" link at top right.
Reminds me of Publishers Central Clearing House letters... "you may have won 10 million dollars". :D
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
You could go to “%ProgramData%\Microsoft\User Account Pictures” and delete all the pictures there, come out of file explorer, change the account picture through settings and choosing your picture from any folder.
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Assembled
    CPU
    Intel i7-7700k
    Motherboard
    Asrock Z270 Taichi
    Memory
    16 GB
    Graphics Card(s)
    Intel 630 onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Benq 1080p
    Screen Resolution
    1920*1080
    Hard Drives
    NVMe, SSD and HDD
    Case
    Cooler Master
    Keyboard
    Asus wireless
    Mouse
    Asus Wireless
    Internet Speed
    75 Mbps
    Browser
    Chrome, Edge, Arc
    Antivirus
    Windows Defender
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