Microsoft Support:
Last Updated: December 19, 2024
ISSUE
When a Microsoft Account (MSA) has a license for both Office 2024 and for an earlier version of Office, such as Office 2021, then after installing Office 2024, the app backstage may still show the earlier version of Office instead of Office 2024.
STATUS: FIXED
To resolve the problem, please install the latest update for Office 2024.
Visit Install Office updates for more information about how to install the latest Office updates.
Still having problems?
If you are still seeing this problem after installing the latest updates, please contact support at https://support.microsoft.com/home/contact.
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