Fresh install of my Office 2016 Pro Plus x64 fails but I'm getting error with NO error logs!! Correction!!


thewizardoz

thewizardoz

New member
Local time
3:05 AM
Posts
21
OS
Windows 10 Insider Preview 21390
I have tried Office 2019 but I don't like it and I also do not like Click 2 Run Office versions either!! In fact Click 2 Run Office won"t install either!

After doing a complete Office scrub I decided to do a fresh install of my Office 2016 Pro Plus x64 VL on my Windows 11 laptop but it fails and I'm getting an error with NO error logs!!

Here are two pics. One showing the start of that install and the second showing there has been an error. Note there is NO mention of any Office error in the Windows logs, not even ANY mention of Office 2016 at all!!

Why no error log(s)??

I have a week's worth of emails waiting (3000+) needing download into Outlook so I really need some help ASAP please!

Thanks for any.

1638267601329.png

1638267629287.png
 

My Computer

System One

  • OS
    Windows 10 Insider Preview 21390
Correction!!

A Google search for "Office 2016 install error logs" revealed that there are actually install error logs created then located on my D:\Temp folder!

Searching the latest one revealed...

Error attaching to OSE, error 0x00000000

A Google for that error revealed a number of possibilities. I'm looking into some now.
 

My Computer

System One

  • OS
    Windows 10 Insider Preview 21390
Porthos said:
Where did you buy this? VL versions are only sold to corporations.
Click to expand...
Sorry, it's not VL. I had copied the app name from elsehere and forgot to remove the VL part. It's a retail version.

Anyway I believe that is irrelevant for my problem.

Thanks.
 

My Computer

System One

  • OS
    Windows 10 Insider Preview 21390
I thought the retail version was click to run. Anyway, there is an office removal tool that removes hidden things that may not be apparent with a normal uninstall. I know I had to completely uninstall mine before I could reinstall when I upgraded the office suite
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
thewizardoz said:
Sorry, it's not VL. I had copied the app name from elsehere and forgot to remove the VL part. It's a retail version.
Click to expand...
They did not sell Pro Plus in the normal retail channels (still don't). You could only get it if you were an employee of a company that had home use rights or a student that was eligible. The sites on the web offering it for cheap were selling private Not for resale MSDN keys that were oversold and in many cases could not be reactivated.

thewizardoz said:
Anyway I believe that is irrelevant for my problem.
Click to expand...
Might not be.
My above comment is not to start a debate on how someone "got " a license. Just pointing out the way office is sold or obtained.
 

My Computer

System One

  • OS
    Windows 10
thewizardoz said:
After doing a complete Office scrub I decided to do a fresh install of my Office 2016 Pro Plus x64 VL on my Windows 11 laptop but it fails and I'm getting an error
Click to expand...

I think @jimbo45 had similar issues with Office 2019 on a Post a while back. Maybe he can help you? My mention should alert him to your question.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
I think @jimbo45 had similar issues with Office 2019 on a Post a while back. Maybe he can help you? My mention should alert him to your question.
Click to expand...
Hi there
I'm using Office 2021 LTSC these days but what was the error on 2019.

If it's about License issues and you had a valid license then this should fix it from what I remember :

Command prompt
Run as administrator
cd "\Program Files\Common Files\microsoft shared\ClickToRun"
Enter
OfficeC2rclient.exe /update user updatetoversion=16.0.13801.20266
Enter

You then get the box Office is downloading updates
Close command prompt
When you click an office application, there is no nag screen.
now press File
then choose Update options
Disable updates.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
Hi,
Guess you haven't contacted ms office support ?
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
jimbo45 said:
Hi there
I'm using Office 2021 LTSC these days but what was the error on 2019.

If it's about License issues and you had a valid license then this should fix it from what I remember :

Command prompt
Run as administrator
cd "\Program Files\Common Files\microsoft shared\ClickToRun"
Enter
OfficeC2rclient.exe /update user updatetoversion=16.0.13801.20266
Enter

You then get the box Office is downloading updates
Close command prompt
When you click an office application, there is no nag screen.
now press File
then choose Update options
Disable updates.

Cheers
jimbo
Click to expand...
Thanks for letting me know that info [B]jimbo45[/B]

Ever since my old laptop got udated by Microsoft to Build 22504.1000 then 22504.1010 I haven't been able to install ANY 2016 or 2019 versions of Office!! I've tried various ISOs and downloads of both VL and C2R versions of each but I can't get ANY to successfully install!! It's driving me nuts!!

As I just mentioned, my Office problems only started when I've been on Windows 11 22504 Builds! I'm seriously considering blowing any my drive with Windows 11then doing a clean install of Windows 10.

Oh! What was the problem you have with Office 2019 please?

Cheers.
 

My Computer

System One

  • OS
    Windows 10 Insider Preview 21390
You must log in or register to reply here.

Similar threads

Solved Uninstall Office 365 and install Office 2016 Pro Plus
Replies
7
Views
14K
JJB
J

Latest Support Threads

Latest Tutorials

Back
Top Bottom