GPU damage question


fdhealy4

fdhealy4

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Windows 11 Pro
I was re-installing my Nvidia 360 Ti gpu and damaged the slot connectors and now it doesn't work. How can I troubleshoot whether the slot connectors are ok or not? I don't want to order a new GPU to test the slot and then return it. Doesn't seem right.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
fdhealy4 said:
I was re-installing my Nvidia 360 Ti gpu and damaged the slot connectors and now it doesn't work.
Click to expand...
In what way did you damage the slot connectors?
Can you post some photos?
If the way you inserted the board has caused a short-circuit somewhere, it might have blown a part of driverelectronics.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.4751
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
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    Internet Speed
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    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
fdhealy4 said:
I was re-installing my Nvidia 360 Ti gpu and damaged the slot connectors and now it doesn't work. How can I troubleshoot whether the slot connectors are ok or not? I don't want to order a new GPU to test the slot and then return it. Doesn't seem right.
Click to expand...
as-in the port on the motherboard? or the power pin port on your gpu?
 

My Computer

System One

  • OS
    Windows 11 Pro
Kees said:
In what way did you damage the slot connectors?
Can you post some photos?
If the way you inserted the board has caused a short-circuit somewhere, it might have blown a part of driverelectronics.
Click to expand...
It would be pretty hard to get a good picture as it would need a very close picture to show the connector strips. On one side two have been damaged. Both have removed the bottom 1/4 to 1/3 of the length of the metal connector strip. On the other side one connector has the same damage. I would think it should still work as there's over half of the connector still present. It gets power from the power supply and shows a red power light. I don't know if the color is significant. There is no signal to the monitor. As for how it happened, the lock on the slot got engaged before the card waas wholly set in the slot. I couldn't get the GPU in or out of the slot for a while.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
fdhealy4 said:
It would be pretty hard to get a good picture as it would need a very close picture to show the connector strips. On one side two have been damaged. Both have removed the bottom 1/4 to 1/3 of the length of the metal connector strip. On the other side one connector has the same damage. I would think it should still work as there's over half of the connector still present. It gets power from the power supply and shows a red power light. I don't know if the color is significant. There is no signal to the monitor.
Click to expand...
1738780641357.webp
this is the portion you damaged?
 

My Computer

System One

  • OS
    Windows 11 Pro

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
Go to a local service. The troubleshoot/diagnostic - while the possible issue is known - is among the cheapest services. The repair will cost extra - depending on what's actually wrong with it (if interested in a repair as well).
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
dacrone said:
may be irreparable.. have you tried another PCIe slot?
Click to expand...

Not at every local service (like the ones - where they just run diagnostics - and replace a faulty component). You need an actual Electrician/Tehnician (some of the old school ones work rather cheap/affordable - tho, younger generations from reputable services - are rather pricey).
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
dacrone said:
may be irreparable.. have you tried another PCIe slot?
Click to expand...
I can try another slot but the other slots are not optimized for the GPU as I understand it. I'll check the manual again.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
fdhealy4 said:
I can try another slot but the other slots are not optimized for the GPU as I understand it. I'll check the manual again.
Click to expand...
Just checked. I was mistaken, all 3 of the long slots are PCI x16 slots. I'll try that tomorrow as my schedule is full today. Thanks for the suggestion.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
My advice is to send it to NorthRidgeFix in LA or to Tony at northwestrepair. Both have Youtube channels.
 

My Computer

System One

  • OS
    Win 7/10/11
    Computer type
    PC/Desktop
    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
BamaInArk said:
My advice is to send it to NorthRidgeFix in LA or to Tony at northwestrepair. Both have Youtube channels.
Click to expand...
I'll look them up. Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
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