How to check logs on why my computer froze and rebooted?


imeem

Member
Local time
2:00 AM
Posts
8
OS
11
Built my computer in April 2023 and it was the first time it froze and rebooted on its own today. is there a log or record somewhere i can check to see what caused it?

computer is not overclocked, EXPO and PBO is disabled, my SOC voltage is 1.015.

This is all i see when i go into Reliability Monitor:

1691796788782.png
 
Windows Build/Version
22621.1992

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7950X3D
    Motherboard
    MSI MPG X670E CARBON WIFI
    Memory
    Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
    Graphics Card(s)
    1080 ti & onboard AMD
    Hard Drives
    5
    PSU
    SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
    Case
    Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
    Cooling
    Noctua NH-D15S
In this guide, we will be discussing the reasons for computer randomly restarting and tips for troubleshooting a PC that keeps restarting.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

it wasn't a blue screen or black screen, hence why i didn't posti n the BSOD section

In this guide, we will be discussing the reasons for computer randomly restarting and tips for troubleshooting a PC that keeps restarting.


The video is pretty basic troubleshooting, i'm looking for logs.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7950X3D
    Motherboard
    MSI MPG X670E CARBON WIFI
    Memory
    Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
    Graphics Card(s)
    1080 ti & onboard AMD
    Hard Drives
    5
    PSU
    SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
    Case
    Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
    Cooling
    Noctua NH-D15S
The BSOD forum room has instructions for the V2 log collector as it is used in all threads.

The V2 log collector is able to collect logs for troubleshooting when there are no BSOD.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The BSOD forum room has instructions for the V2 log collector as it is used in all threads.

The V2 log collector is able to collect logs for troubleshooting when there are no BSOD.
see attachment. i also attach screenshots of what i found in Event Log. Found Kernel Power 41

I ran Memory Diagnostic, it passed. computer also passed sfc /verifyonly. If it is hardware, my first suspect is my gpu because before my friend let me use it, we already known it was faulty (my temporary resolution is to underclock and decrease the power limit, to decrease the load on the card)

I tried reading the logs myself from the V2 log collector. Either idk what or where to look, or I couldn't find anything wrong.. live dumps, memory dumps, and mini dumps were not found.
 

Attachments

  • Screenshot 2023-08-12 103734.png
    Screenshot 2023-08-12 103734.png
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  • Screenshot 2023-08-12 103912.png
    Screenshot 2023-08-12 103912.png
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  • YOURFACE-(2023-08-12_10-23-34).zip
    YOURFACE-(2023-08-12_10-23-34).zip
    881.6 KB · Views: 3

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7950X3D
    Motherboard
    MSI MPG X670E CARBON WIFI
    Memory
    Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
    Graphics Card(s)
    1080 ti & onboard AMD
    Hard Drives
    5
    PSU
    SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
    Case
    Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
    Cooling
    Noctua NH-D15S

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