HP printer doesn't scan


Davidovsky

Active member
Local time
6:37 PM
Posts
11
OS
Windows 11
Hello guys. I have problem with my HP mulitifuncional device. It doesn't want to scan. Device is upsanding. One month ago scaning was working fine but when I installed WIndows 11 again and after I installed printer software it doesn't work.
I applied solution which I appliped 3 years ago in this post.

Right now Windows 11 OS recognize HP device and print but doesn't want to scan.
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What should I do that HP can scan again?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Athlon 3000G
    Motherboard
    A320 M
    Memory
    16GB DDR4
    Graphics Card(s)
    AMD Readon Vega 3 Graphic
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SSD 250GB
    Western Digital 1TB
    Mouse
    Logitech
    Internet Speed
    20MB
    Browser
    Google Chrome
    Antivirus
    Windows
My HP printer has a special scanning utility that is part of the driver package. I assume that you have installed something like that when you put the drivers in? I know it is a separate driver or program because the damn thing is always going offline and won't scan when I want it to.

Also, try the Twain setting above. Twain is part of the scanner software.
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Maybe this will help you. I have the HP Officejet Pro 8600. Every time I have done a clean install of Windows 11 24H2, I have run into same problem. But I discovered a very simple solution. If your printer software is installed, remove it with RevoUninstaller Free. Make sure after the uninstall, you scan for and remove all left over files. After a reboot, reinstall the software. After the software is installed, reboot again. Now try to scan something. This process has worked for me countless times and hope it helps you as well. Good Luck
 

My Computer

System One

  • OS
    Windows 11 Pro 64 Bit 24H2@ 26100-2605
    Computer type
    Laptop
    Manufacturer/Model
    Asus X510UAR
    CPU
    Intel Core I5-8250U 1.80 GHZ
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Conexant
    Monitor(s) Displays
    Dell 24" ST2420
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SU635 DDS
    Keyboard
    logitech
    Mouse
    logitech
    Internet Speed
    480
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    Windows Feature Experience Pack 1000.26100.36.0
Try the HP Smart app in Microsoft Store.
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

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