Introducing Microsoft 365 Copilot Chat

Our ambition is to empower every employee with a Copilot and to transform every business process with agents. From Dow to Disney, companies are going big with Microsoft 365 Copilot and agents, uncovering key scenarios that can deliver real ROI. Now, organizations of all sizes are looking to scale their AI transformation and realize the enterprise-wide ROI that comes with broad adoption.

Today, we’re introducing Microsoft 365 Copilot Chat, a new offering that adds pay-as-you-go agents to our existing free chat experience for Microsoft 365 commercial customers. Copilot Chat enables your entire workforce—from customer service representatives to marketing leads to frontline technicians—to start using Copilot and agents today. It includes:

• Free, secure AI chat powered by GPT-4o.
• Agents accessible right in the chat.
• IT controls, including enterprise data protection and agent management.

Moving forward, every organization will have a mix of Copilot Chat and Microsoft 365 Copilot—our best-in-class offering—to drive AI transformation at scale. Let’s walk through the new product lineup.



Try Microsoft 365 Copilot Chat today

Copilot Chat: The power of chat + agents​

Copilot is the UI for AI, and it all starts with Copilot Chat. It’s the chat experience you’ll use every day—powered by broad knowledge from the web, built on GPT-4o, and designed to be safe and secure for business use. It represents a foundational shift in how we work, enabling everyone to work smarter, faster, and more collaboratively.

Copilot Chat includes:

• Web-grounded chat with GPT-4o. You can use it to do market research, write a strategy document, or prepare for a meeting. File uploads allow you to add any document to the chat and ask Copilot to do things like summarize key points in a Word document, analyze data in an Excel spreadsheet, and suggest improvements to a PowerPoint presentation.1 With Copilot Pages, you can collaborate on content with people and AI in real time—adding content from Copilot, your files, and now from the web as well. And you can quickly create AI-generated images for campaigns, product launches, and social media posts.2
• Agents. Using natural language, now anyone can easily create agents to automate repetitive tasks and business processes—directly in Copilot Chat. A customer service representative can ask a customer relationship management (CRM) agent for account details before a customer meeting, while field service agents can access step-by-step instructions and real-time product knowledge stored in SharePoint. Agents are priced on a metered basis, and IT stays in control. IT admins can also build organization-wide agents and manage agent deployment, all powered by Microsoft Copilot Studio.
• Copilot Control System. Copilot Chat includes foundational capabilities of the Copilot Control System, including enterprise data protection (EDP) for data privacy and security and the ability to govern access and manage the usage and lifecycle of Copilot and agents, as well as measurement and reporting.

While Copilot Chat is a powerful new on-ramp for everyone in your organization to build the AI habit, Microsoft 365 Copilot remains our best-in-class personal AI assistant for work. It includes everything in Copilot Chat and more. Microsoft 365 Copilot combines the power of GPT-4o grounded in your work data—all your meetings, emails, chats, documents, and more; Copilot in the Microsoft 365 apps that millions rely on every day—Microsoft Teams, Outlook, Word, Excel, and PowerPoint; and usage and access to agents. And we continue to rapidly add new capabilities like Copilot Actions to tackle people’s biggest pain points at work. We’ve empowered every IT team to lead and manage at scale with the Copilot Control System and Copilot Analytics to measure the impact and ROI of your Copilot investment.

Customers can get started with either the free or paid experience in the Microsoft 365 Copilot app, available at m365copilot.com or in the Windows, Android, or iPhone app stores.

These announcements enable every customer to accelerate their AI transformation and realize enterprise-wide ROI. Now, every employee has a Copilot and a team of agents to scale their impact.