M.2 NVMe SSD IO operation failures

hcccs · Sunday at 6:12 AM

My newly installed NVMe SSD creates hundreds of failures seen in Event Viewer and pointing at the new SSD:
"The IO operation at logical block address 0x8120 for Disk 3 (PDO name: \Device\00000041) was retried"

One of the symptoms is it takes three minutes to start Disk management. I've downloaded and installed the driver from Crucials website (MicronNVMeDrivers_x64.msi).

I removed the M.2 SSD and now Disk Management comes up in a second. So the question is what can I do about the SSD?

XxXxX · Sunday at 7:21 AM

here is a link to there NVMe and SSD tools which maybe of help.

SSD firmware and support

Firmware upgrades and support information for Crucial SSDs

www.crucial.com

if it fails these test then it maybe an idea to return the drive.
best of luck, Steve ..

Helmut · Sunday at 7:46 AM

Uninstall that Micron driver.
It should then install the Windows standard NVMe driver.

I have a Micron(Crucial) SSD and it uses the "Standard NVM Express Controller".
Firmware and whatever comes via Windows updates.

jumanji · Sunday at 9:44 AM

Hi @hcccs

Download and install the latest Crucial Storage Executive Tool Crucial Storage Executive Tool | Firmware Download..
Run it and check it has got the latest firmware for your SSD .The download page also has a video on how to use the Crucial Storage Executive.

Benefits
Enable the Momentum Cache feature and make many SSD operations up to 10x faster
Download the latest firmware
See how much storage you’ve used
Monitor your SSD’s operating temperature and overall health
Reset your SSD’s encryption password
Verify your SSD’s model number for warranty claims
Clear all data stored on the drive

If it indicates any problem/s with the SSD, it will help you to claim warranty replacement with Micron/Crucial

hcccs · Sunday at 11:51 AM

Helmut said:
Uninstall that Micron driver.
It should then install the Windows standard NVMe driver.

I have a Micron(Crucial) SSD and it uses the "Standard NVM Express Controller".
Firmware and whatever comes via Windows updates.

View attachment 129197

Helmut
This is my Device Manager. It look like the Micron driver isn't installed at all. Nor is there a Standard NVM Express Controller. Is it possible that my installation of the Micron driver didn't take because the SSD doesn't work as it should?

hcccs · Sunday at 11:55 AM

jumanji said:
Hi @hcccs

Download and install the latest Crucial Storage Execuive Tool Crucial Storage Executive Tool | Firmware Download..
Run it and check it has got the latest firmware for your SSD .The download page also has a video on how to use the Crucial Storage Executive.

Benefits
Enable the Momentum Cache feature and make many SSD operations up to 10x faster
Download the latest firmware
See how much storage you’ve used
Monitor your SSD’s operating temperature and overall health
Reset your SSD’s encryption password
Verify your SSD’s model number for warranty claims
Clear all data stored on the drive

If it indicates any problem/s with the SSD, it will help you to claim warranty replacement with Micron/Crucial

View attachment 129202

Jumanji
When I start the Storage Executive the splash screen comes up and stays for five seconds and then disappears,. then Storage Executive doesn't come up whereas it did when the NVMe SSD was not installed.

zbook · Sunday at 12:07 PM

1) Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

2) Open event viewer > post share links for system and application

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

3) Run HD Sentinel (all drives) > click on each drive in the left column > post images or share links

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

a) overview
b) temperature
c) SMART

Helmut · Sunday at 2:32 PM

I presume CT500P3PSSD8 is the Crucial SSD in question.

That entry seems to be wrong, it is not an SCSI Disk Device.

You seem to have some AMD storage drivers of some sort, I know nothing about AMD hardware. I assume these are optional drivers.
I have had problems in the past with Intel storage drivers.

hcccs · Sunday at 3:53 PM

zbook said:
1) Please run the V2 log collector > post a share link
2) Open event viewer > post share links for system and application
3) Run HD Sentinel (all drives) > click on each drive in the left column > post images or share links

Here's the info
V2log

https://drive.google.com/file/d/1e4lH6xZjtDKbPuwLWsdBIsiv2YXTirtX/view?usp=sharing

SysEvents https://drive.google.com/file/d/1sUkfsc54uqYsJjaH8-4v24VF4WKzVXT5/view?usp=sharing

Appevents

https://drive.google.com/file/d/1g-6s_v87nWUslUjRUCM8dmD3BOws6SO-/view?usp=sharing

Discs

https://drive.google.com/file/d/1FOcd7q3qXuDO9PI83ugdiN9j24GSFxAa/view?usp=sharing

I rebooted and disc I came in again. The SSD looks to have a SCSI driver.

hcccs · Sunday at 3:58 PM

Helmut said:
I presume CT500P3PSSD8 is the Crucial SSD in question.

That entry seems to be wrong, it is not an SCSI Disk Device.

You seem to have some AMD storage drivers of some sort, I know nothing about AMD hardware. I assume these are optional drivers.
I have had problems in the past with Intel storage drivers.

Yes, that's the drive and I see now. I looked again now in Device Manager and the drive is not there anymore. I've seen that it comes and goes. Strange.

SIW2 · Sunday at 4:09 PM

crucial p3 plus 500gb ?

what is it plugged into ? You could try reseating it or try a different nvme slot ( if there is one )

Crucial P3 Plus 500GB PCIe M.2 2280 SSD | CT500P3PSSD8 | Crucial UK

Buy Crucial P3 Plus 500GB PCIe M.2 2280 SSD CT500P3PSSD8. FREE US Delivery, guaranteed 100% compatibility when ordering using our online tools.

uk.crucial.com

Impressive read/write speeds up to 5,000/4,200MB/s1
Flexible backward compatibility for most Gen3 systems

page 7

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/PRIME_B350-PLUS/E13723_PRIME_B350-PLUS_UM_V3_WEB_20171114.pdf?model=PRIME%20B350-PLUS

if you had a pcie to nvme adapter you could try that

hcccs · Sunday at 4:42 PM

SIW2 said:
crucial p3 plus 500gb ?

what is it plugged into ? You could try reseating it or try a different nvme slot ( if there is one )

if you had a pcie to nvme adapter you could try that

Crucial P3 PLUS PCIe 4.0 NVMe M.2 SSD

It's plugged into the only M.2 slot there is.

SIW2 · Sunday at 4:54 PM

Crucial P3 PLUS PCIe 4.0 NVMe M.2 SSD

It's plugged into the only M.2 slot there is.

yes we know. the relevant information is in my previous post.

If you have a pcie to nvme adapter you could try that.
If it works that would indicate there is a problem with nvme slot on the motherboard
If it doesnt work that would indicate a problem with the p3 plus

If you dont have an adapter you will have to assume the p3 plus is broken or is not backward compatible with your motherboard.

zbook · Sunday at 9:15 PM

hcccs said:
Here's the info
V2log

https://drive.google.com/file/d/1e4lH6xZjtDKbPuwLWsdBIsiv2YXTirtX/view?usp=sharing

SysEvents https://drive.google.com/file/d/1sUkfsc54uqYsJjaH8-4v24VF4WKzVXT5/view?usp=sharing

Appevents

https://drive.google.com/file/d/1g-6s_v87nWUslUjRUCM8dmD3BOws6SO-/view?usp=sharing

Discs

https://drive.google.com/file/d/1FOcd7q3qXuDO9PI83ugdiN9j24GSFxAa/view?usp=sharing

I rebooted and disc I came in again. The SSD looks to have a SCSI driver.

View attachment 129230

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For HDS click on each drive (row) in the L column then click on the 3 tabs (columns) (overview, temperature, SMART) for each drive > post images or share links:
850 evo (overview, temperature, SMART)
860 evo (overview, temperature, SMART)
wd20 (overview, temperature, SMART)

abactuon · Sunday at 9:15 PM

We could try

Recommended AHCI/RAID and NVMe Drivers

Preliminary notes: Many AHCI and RAID users are unsure or don’t even know, which AHCI/RAID driver will give them the best results regarding stability and performance. They either don’t have the time or are not interested to do intensive tests comparing the different types and versions of the...

winraid.level1techs.com

but it may be permanently screwed up and you'll have to do a clean install.

XxXxX · 2025-03-24T00:57:02-0400

your M2 SSD Uses HMB (Host Memory Bus)
Win 24H2 has problems with this type of drive.

https://smarthdd.com/database/CT500P3PSSD8/P9CR40A/

a firmware fix from Crucial maybe available or there is this registry fix for Windows 24H2.
this is affecting all drives that are using HMB.

there is a workaround for this using the good old Registry Editor wherein altering the DWORD value inside the "HmbAllocationPolicy" key in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StorPort key fixes it by setting the allocation amount to 64 MB. To do this:

Open the Registry Editor app by running REGEDIT

Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StorPort key

Create a new HmbAllocationPolicy subkey if it is already not present

Set the DWORD value of the above key to 0 or 2 (where 0 => HMB allocation off and 2 => HMB allocation is 64 MB)

Restart the PC

Registry hack fixes WD SN770, SN580 Windows 11 24H2 blue screens (BSOD)

Certain WD SSD users are experiencing blue screens of death (BSODs) after updating to Windows 11 24H2. Thankfully, users have managed to figure out a Registry hack that fixes it.

www.neowin.net

best of luck, Steve ..

PurSpyk!! · 2025-03-24T04:52:01-0400

If you are running the latest version of Windows 11, do you still need to install manufacture specific driver, or are the default Microsoft Drivers sufficient. Tests using the default MS drivers show my driver performing better than the listed spec for each drive

XxXxX · 2025-03-24T05:11:18-0400

PurSpyk!! said:
If you are running the latest version of Windows 11, do you still need to install manufacture specific driver, or are the default Microsoft Drivers sufficient. Tests using the default MS drivers show my driver performing better than the listed spec for each drive

MS drivers for most drives work just fine and on the most part do the job required.
you can test with the divers from the manufactory but this is an individual choice.

at the moment its drives, mainly M2 type, which use HMB on Win 11 24H2 which are having problems.
this is because the default Windows setting for HMB is 64MB. some M2 drives are configured to use much more 200MB etc.

setting the registry with the Windows default HMB settings bypasses this issue until an update is released to fix it.

best of luck, Steve ..

M.2 NVMe SSD IO operation failures

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