Major Issue with Office 365 Family Subscriptions


R

RFS

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Location
Derbyshire, UK
OS
Windows 11 Home 24H2 RP
Logged on today and got a splash screen saying my MS 365 subscriptoin had been cancelled. Seems there's a major licencing problem at MS and many users have the same issue.

Details here - Service Status

I have a family account courtesy of my daughter, but previously had Office 2021. As that is still on my MS account, it's reverted me to that despite the fact the product is now on the wife's PC.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 24H2 RP
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel I3-10100
    Motherboard
    MSI H410M-PRO
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT 1030
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung EVO 970 NVMe SSD 256 Gb
    Samsung QVO 870 SATA SSD 2 Tb
    PSU
    ATX 450W
    Keyboard
    Logitech
    Mouse
    Logitech Wireless
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 2021 Plus
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel i3-8100
    Motherboard
    Gigabyte Z370 D3
    Memory
    16 Gb
    Graphics card(s)
    Nvidia GT 720
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27-inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 960 NVMe SSD 256 Gb
    Seagate 2 Tb HDD
    PSU
    ATX 450W
    Mouse
    Logitech Wireless
    Keyboard
    Microsoft
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
I have EXACTLY the same issue.
I had Off 365 installed and working yesterday, courtesy of my daughter's Microsoft 365 Family subscription
I need a working locally installed copy and I had just that yesterday
I got her to Remove me and reinvite me; I rejoined the group No difference
I can see no record of my family group membership in my MS account
 

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 3
    CPU
    i5-12400 2.50 GHz
    Memory
    8GB
    Graphics Card(s)
    Onboard Intel(R) UHD Graphics 730
    Monitor(s) Displays
    iiyama 24"
    Screen Resolution
    1920x1080
    Hard Drives
    1 x SSD 512GB
    1 x HDD 1TB
    Case
    SFF case
I think the problem is with MS. I had to sign-in twice.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Seems to be fixed now.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 24H2 RP
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel I3-10100
    Motherboard
    MSI H410M-PRO
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT 1030
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung EVO 970 NVMe SSD 256 Gb
    Samsung QVO 870 SATA SSD 2 Tb
    PSU
    ATX 450W
    Keyboard
    Logitech
    Mouse
    Logitech Wireless
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 2021 Plus
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel i3-8100
    Motherboard
    Gigabyte Z370 D3
    Memory
    16 Gb
    Graphics card(s)
    Nvidia GT 720
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27-inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 960 NVMe SSD 256 Gb
    Seagate 2 Tb HDD
    PSU
    ATX 450W
    Mouse
    Logitech Wireless
    Keyboard
    Microsoft
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
Yes, its fixed, but I had to resign in even though I was signed in, and then close and reopen any of the office programs to have it eventually work. The downtime on this issue is what is concerning. Then trying to actually get support is another nightmare. Not a good advert for Subscription software at all.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i9 14900KF
    Motherboard
    Asus z790 ProArt Creator WiFi
    Memory
    64GB Corsair Vengeance RGB
    Graphics Card(s)
    MSI 4090 Suprim X
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Asus 24". 1 x Asus 32"
    Screen Resolution
    1920x1080 & 2560 x 1440
    Hard Drives
    Multiple
    PSU
    Corsair 1200HX
    Case
    Corsair 7000D RGB
    Cooling
    Corsair H150I Capellix XT
    Keyboard
    Corsair K70 RGB MK.2
    Mouse
    Corsair M55 RGB Pro
    Internet Speed
    1000Mb/s
    Browser
    Edge
    Antivirus
    Windows Default
I imagine the hassle is all to do with WHEN and HOW Office authenticates you.

MS will want to do this "once", usually as part of some kind of startup procedure.

I decided to shut all Office apps, sign out of MS Live, do a Full System Restart , then sign back into MS Live
In Subscriptions I could see my Family membership was recorded and active.
After that Office applications worked again.

That definitely did it.
Getting Help?... Forget it
 

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 3
    CPU
    i5-12400 2.50 GHz
    Memory
    8GB
    Graphics Card(s)
    Onboard Intel(R) UHD Graphics 730
    Monitor(s) Displays
    iiyama 24"
    Screen Resolution
    1920x1080
    Hard Drives
    1 x SSD 512GB
    1 x HDD 1TB
    Case
    SFF case
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