Microsoft 365 - "this product can't be installed on the selected update channel"?


G

Greenfinch

Well-known member
Local time
8:58 PM
Posts
3
OS
Windows 11 Pro

Microsoft 365 - "this product can't be installed on the selected update channel"?​

What does this mean and how can I overcome this block please and install 365 on my system?
Thank you,
CrVMo
 
Windows Build/Version
22H2 (OS build 22621.2506)

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My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASRock X99 Extreme4
    CPU
    i7-6950X CPU @ 3.00GHz
    Motherboard
    ASRock X99 Extreme4
    Memory
    32685 MB (DDR4 SDRAM)
    Graphics Card(s)
    NVIDIA GeForce GTX 970 (4 GB)
    Sound Card
    Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
    Monitor(s) Displays
    Iiyama ProLite 2792Q (DisplayPort)
    Screen Resolution
    2560 x 1440
    Hard Drives
    Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
    Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
    Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
    PSU
    EVGA SuperNOVA 750W PC Power Supply - Gold
    Case
    Fractal Design Define R4 PC Case - White
    Cooling
    Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
    Keyboard
    FILCO
    Mouse
    Logitech M705
    Internet Speed
    32Mbps download
    Browser
    Google Chrome
    Antivirus
    Windows Defender
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
Click to expand...
Good advice.

I wonder if @Greenfinch is on a domain (school or work) - that could lockdown abilty to install it?
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
glasskuter said:
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
Click to expand...
Thank you very much 🙂
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASRock X99 Extreme4
    CPU
    i7-6950X CPU @ 3.00GHz
    Motherboard
    ASRock X99 Extreme4
    Memory
    32685 MB (DDR4 SDRAM)
    Graphics Card(s)
    NVIDIA GeForce GTX 970 (4 GB)
    Sound Card
    Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
    Monitor(s) Displays
    Iiyama ProLite 2792Q (DisplayPort)
    Screen Resolution
    2560 x 1440
    Hard Drives
    Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
    Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
    Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
    PSU
    EVGA SuperNOVA 750W PC Power Supply - Gold
    Case
    Fractal Design Define R4 PC Case - White
    Cooling
    Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
    Keyboard
    FILCO
    Mouse
    Logitech M705
    Internet Speed
    32Mbps download
    Browser
    Google Chrome
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASRock X99 Extreme4
    CPU
    i7-6950X CPU @ 3.00GHz
    Motherboard
    ASRock X99 Extreme4
    Memory
    32685 MB (DDR4 SDRAM)
    Graphics Card(s)
    NVIDIA GeForce GTX 970 (4 GB)
    Sound Card
    Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
    Monitor(s) Displays
    Iiyama ProLite 2792Q (DisplayPort)
    Screen Resolution
    2560 x 1440
    Hard Drives
    Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
    Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
    Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
    PSU
    EVGA SuperNOVA 750W PC Power Supply - Gold
    Case
    Fractal Design Define R4 PC Case - White
    Cooling
    Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
    Keyboard
    FILCO
    Mouse
    Logitech M705
    Internet Speed
    32Mbps download
    Browser
    Google Chrome
    Antivirus
    Windows Defender
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