Microsoft Modernizing Surface support for business customers

At Microsoft, we’re dedicated to providing modern, streamlined support options for Surface business customers. To better meet your needs, we’re evolving our approach to offer two self-service options: The Surface Support Portal and the Surface Management Portal.

These enhanced tools offer a more comprehensive and time-saving experience compared to the existing Microsoft 365 Services Hub. As a result, we’ll be retiring Services Hub for Surface support on August 31, 2025. But there’s no need to wait -- read on to learn how your organization can start benefiting from our new portal options today.

A modernized support experience​

The Surface Management Portal and Surface Support Portal provide centralized access to essential support services, simplifying the management of your Surface fleet and saving valuable time. These portals integrate seamlessly with tools familiar to most Microsoft customers, ensuring a smooth transition to this modernized experience. Key benefits of both portals include:

• Self-serve support with centralized tools. Save valuable time with centralized access to the resources you need to help manage updates, submit your own support and services tickets, track repairs and monitor device warranties.
• Full visibility and history of Surface support and service requests. Track ticket status, download shipping labels, stay updated on new device serial numbers for exchanges to help track newly assigned devices and maintain accurate inventory records.
• Support for bulk device repair and exchange orders. Simplify workflows by including multiple devices in a single-service order for hardware repairs, replacements, damage claims and related tasks.
• Easy access to key information. Get the information you need quickly, from technical documentation to warranty status.
• Strong security and protection for your devices. Safeguard your device service and support requests with Microsoft 365 authentication, multifactor authentication (MFA) and role-based access controls to restrict access to authorized IT admins.

Which portal is right for your organization?​

Both the Surface Support Portal and Surface Management Portal provide simplified, modern management support. However, the Surface Management Portal includes additional services designed specifically for Microsoft Intune users. Here’s a comparison of the two portals:

Get started with the Surface Management Portal and Surface Support Portal​

Don’t wait to upgrade your support experience -- get started today! As a reminder:

After August 31, 2025, Microsoft 365 Services Hub will no longer provide support for Surace business customers and will redirect users to the Surface Support Portal or Surface Management Portal as appropriate.

We understand that this change may affect your current support workflows. That’s why we’re giving you time to plan and transition to the portal that best suits your support needs. We are also actively monitoring customer adoption of the portals and working to address feedback.

These platforms represent the future of Surface device support—delivering enhanced functionality, improved efficiency and a superior support experience.

For more information, including how to access each portal, please visit:

• Surface Support Portal overview
• Surface Management Portal overview
• Assign admin roles for Surface portals

If you have concerns about the transition or need assistance enrolling or setting up a tenant account, you can still open a support ticket through the Microsoft 365 Services Hub to help get started.

We’re excited to support you through this transition and remain committed to delivering exceptional support for your Surface devices.