Missing MS 365 .ost file after recovery


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PA WOODCHUCK

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From my other post sysprep.exe issue
Only way I could get PC running without issues is Acronis recovery from backup. When I run MS 365 outlook I get this error... how do I fix this? Can't get past this.
 
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My Computer

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    Windows 11
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PA WOODCHUCK said:
From my other post sysprep.exe issue
Only way I could get PC running without issues is Acronis recovery from backup. When I run MS 365 outlook I get this error... how do I fix this? Can't get past this.

View attachment 48637
Click to expand...
Have you looked to see if the folder does exist? I don't use Outlook so I don't know if it would be a problem or not to setup your comcast account again. If not, that is what I would try.
 

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@PA WOODCHUCK,

I use Office 365 to include the desktop Outlook app. Your .OST file for Outlook 365 is located in your user profile by default - :\Users\user\AppData\Local\Microsoft\Outlook.

Introduction to Outlook Data Files (.pst and .ost) - Microsoft Support

Outlook Data Files contain your email messages, calendar, tasks, and other items on your computer.
support.microsoft.com support.microsoft.com
In fact, you can even back it up :-)

That said, if you are being told the file can't be found, you may have moved it, or somehow (no idea how) it was deleted or may have become corrupted.

Edited to say, I'm also an Acronis (subscription) user and can definitively say Acronis would back up the file if you chose to do so. Acronis will also backup and restore .PST files.
 

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Dru2 said:
@PA WOODCHUCK,

I use Office 365 to include the desktop Outlook app. Your .OST file for Outlook 365 is located in your user profile by default - :\Users\user\AppData\Local\Microsoft\Outlook.

Introduction to Outlook Data Files (.pst and .ost) - Microsoft Support

Outlook Data Files contain your email messages, calendar, tasks, and other items on your computer.
support.microsoft.com support.microsoft.com
In fact, you can even back it up :-)

That said, if you are being told the file can't be found, you may have moved it, or somehow (no idea how) it was deleted or may have become corrupted.

Edited to say, I'm also an Acronis (subscription) user and can definitively say Acronis would back up the file if you chose to do so. Acronis will also backup and restore .PST files.
Click to expand...
Thanks for the reply along with URL. I'll create a new profile/user email account and once that's working import (.pst) from my other PC running office 2010 from today. Once I get outlook to load without above error. Going through repair now
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell R16
    CPU
    i7-10700
    Memory
    32GB
    Graphics Card(s)
    GFORCE RTX 2070 SUPER
UPDATE:
creating new account/profile and then importing .pst from other PC worked. still working through minor issues such a OL icon in task bar when OL is started. Even the same if pinned. Question, where would this OL icon be located/stored and how to correct it?? I have run the office 365 online repair several times.
1672318425118.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell R16
    CPU
    i7-10700
    Memory
    32GB
    Graphics Card(s)
    GFORCE RTX 2070 SUPER
PA WOODCHUCK said:
From my other post sysprep.exe issue
Only way I could get PC running without issues is Acronis recovery from backup. When I run MS 365 outlook I get this error... how do I fix this? Can't get past this.

View attachment 48637
Click to expand...
I suggest you repost this without disclosing your email. The '1', in brackets, suggests that there is a duplicate in the same folder.
 

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    Windows 11 Pro 24H2 26100.2894
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    Acer Swift SF114-34
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I agree with @kelper, the (1) frequently appears with a duplicate file name. If that is the only file found copy it to a different location and remove the (1) on the one found as it will spoil the finding that Outlook wants.
 

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    Dell Vostro 3400
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    Intel Core i5 11th Gen. 2.40GHz
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    12GB
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    256GB SSD NVMe M.2
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    Windows 11 Pro RTM x64
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kelper said:
I suggest you repost this without disclosing your email. The '1', in brackets, suggests that there is a duplicate in the same folder.
Click to expand...
Missed that, and reported so admin can remove photo.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell R16
    CPU
    i7-10700
    Memory
    32GB
    Graphics Card(s)
    GFORCE RTX 2070 SUPER
kelper said:
I suggest you repost this without disclosing your email. The '1', in brackets, suggests that there is a duplicate in the same folder.
Click to expand...
It's been using that (1) on account for over a year. I'm going to remove that profile in folder
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell R16
    CPU
    i7-10700
    Memory
    32GB
    Graphics Card(s)
    GFORCE RTX 2070 SUPER
Fix was I created new profile/account after deleting old accounts. And then imported .pst from my other PC running office 2010. All working so far.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell R16
    CPU
    i7-10700
    Memory
    32GB
    Graphics Card(s)
    GFORCE RTX 2070 SUPER
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