Solved MS Surface Pro 5 plugin but not charging


D

davidhk

Member
Local time
3:17 PM
Posts
16
OS
windows 11 Po
My apology if I posted in the wrong section.

Issue :
MS Surface Pro 5 plugin but not charging.

I googled and tried this.....
Device Manager >double click at Batteries >double click at Microsoft Surface ACPI-Compliant Control Method Battery> Driver > Uninstall > confirm "Yes" > Restart.

The system did automatically reinstall the driver, but no help to fix the "plugin but not charging" issue.
Any ideas?
Thank you.

Adding : the charge cable and charger did work before.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
No idea what has happened.
The system is now charging.
I checked the power % and it was at 36% AND charging.
Does the system require the power to go down to certain % before it will start charging?
Well. at least it is now charging.

After this is fully charged, I'll wait till it is at ,say, 75%. Then I'll plug it in and see if it will start charging.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
Is the plug the usual round type or the newer USB Type-C that can also be a charging cord/port? I have a Dell Latitude Notebook that uses the Type-C and seems the plug may be directional, wouldn't show as plugged in but removing and plugging turned around worked.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
This might be because the battery was mostly full, or because of a simple timeout buried somewhere. Glad you got it.
 

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
Berton said:
Is the plug the usual round type or the newer USB Type-C that can also be a charging cord/port?
Click to expand...
None of the above.
MS Surface has its own proprietary charger.
surface charger.webp
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
krism said:
This might be because the battery was mostly full, or because of a simple timeout buried somewhere. Glad you got it.
Click to expand...
The battery was below 60% before I tried but failed to charge.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
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