MSI MEG x670e ACE Windows 11 Pro sleep issues relating to USB

Hi there,

Hoping someone can help or shed some light as to what I can do with my current Windows 11 Pro sleep issue.

As per the photos I am experiencing an error relating to the AMD USB 3.10 extensible host controller driver not allowing the PC to sleep as it should. At least I believe it is an error. Sometimes it will enter sleep no problems, other times it will enter sleep and bounce back awake straight away and other times it will sleep for a period of time and then wake up and remain awake with the computer and monitor awake or the monitor will turn off but the computer will be idling and will not resume sleep.

Another weird thing I tried and it seemed to work, I reduced the screen turn off time to 5 minutes as opposed to 10 minutes to turn off the monitor and reduced turning the PC off from 15 minutes to 10 minutes to turn off the PC and this seemed to work as the computer entered sleep and remained asleep but every so often the monitor would wake up and then go back to sleep which I believe may of had to do with the Logitech powerplay software which I have recently uninstalled for the moment. I am going to re-test this again with the reduced sleep settings and removed powerplay software but for now I really need to work out what is going on as a proper fix.

As per the other photos, I believe I have narrowed it down to the keyboard and mouse causing the issues. The other thing in the photos is the [Driver] Legacy Kernel Caller showing up under PERFBOOST as the computer resumes from sleep... after about a minute of the computer being awake this message disappears, most likely related to what is going on with the USB sleep issue. I do remember encountering this issue with Windows 7 many years ago and solving it but I cannot remember how I solved it and annoyed I didn't bookmark that particular page. I believe it was causing sleep issues on my Windows 7 machine as well.

I Have tried all sorts of fixes by googling and on this forum and other forums and have spent many hours researching but to no avail as of yet. Currently I have wake timers in windows disabled and the network adaptor set to not wake the pc. I have gone through the power plan and everything seems to be in order from what I can see but up to trying anything at the moment

If I set the bios to not wake the PC from sleep via USB and only power the PC awake via the power button the computer sleeps as it should with no errors present. The [Driver] Legacy Kernel caller still shows up but disappears after a minute though. I really do have a feeling that this is in particular may be causing issues as I experienced this on Windows 7 as mentioned above. In regards to the mouse and keyboard, I am running them off onboard memory and do not have the software installed for both. The keyboard is a SteelSeries tkl wireless pro 2023 and the mouse is a Logitech Pro x superlight 2. Would not installing their respective software cause the issue I am experiencing? The other thing of note is I am not running the latest bios version. I am on bios version 7D69v1D. Would this help updating to latest version? Windows drivers and updates are up to date and latest AMD chipset drivers are installed and I re-installed them for good measure

Thank you and hope someone can help and sorry for the big post.

Cheers

Execute powercfg /lastwake command to identify the event or device that is responsible for the last waking process. Once the results are shown, check the “Instance Path:” to see where it originated from (the USB or PCI port for instance) and look under “Type:” for the nature of the cause, typically a device or a wake timer.

Execute powercfg /devicedisablewake “Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)” command to disable wake for the device.

If above command wont work, head into your device manager by holding down the Windows-key + R and enter “devmgmt.msc”. In the device manager, search for the the device in question, right-click it and select “Properties”. Then simply switch to the “Power Management” tab and uncheck the box for “Allow this device to wake the computer”.

Thank you for replying so quickly. I have tried the above method but the computer still displays the problem after resuming sleep. I disabled via device manager as it would not let me disable via terminal due to not having permission when manually entering the command. Please refer to the attached photo for reference after performing the above suggested fix. Thank you

2 hiccups I have experienced in windows first hand:

All sources disabled from waking pc but it kept waking.

Once it was from the Ethernet. Unplugged it to test and pc stayed asleep - even though it was disabled from waking via device manager. Test that.

Other time it was edit power plan > advanced options > prevent pc from sleeping when sharing media (toward the bottom of the list).

I can’t explain how or why but I have personal experiences with both of those causing the wake from sleep issues on previous windows installations.

dacrone said:

2 hiccups I have experienced in windows first hand:

All sources disabled from waking pc but it kept waking.

Once it was from the Ethernet. Unplugged it to test and pc stayed asleep - even though it was disabled from waking via device manager. Test that.

Other time it was edit power plan > advanced options > prevent pc from sleeping when sharing media (toward the bottom of the list).

I can’t explain how or why but I have personal experiences with both of those causing the wake from sleep issues on previous windows installations.

Click to expand...

Thank you. I have just toggled this to allow the pc to sleep. Will try unplugging ethernet. I have unchecked allow this device to wake the computer

Hi. Would still like to query the perfboost legacy kernel caller which shows up after the PC resumes from sleep. I have attached a picture. The legacy kernel caller does disappear after about a minute or so. I am still wondering if this is causing grief somewhere.

UPDATE: A bit of an update. PC Resumed from sleep by itself and then remained awake. Please refer to the below photo of the PCI error. Appears to be PCI Root express root port error. It may be the graphics card or onboard graphics perhaps? Not entirely sure but any help would be appreciated. Thanks again

Hi. Just an update. It has been confirmed that it is the AMD Adrenaline driver causing the issue. Good old AMD and their poor drivers for graphics cards. Not sure what to do now at the moment. Any suggestions would be appreciated. TIA