New Photos app vs Photos Legacy and Snipping Tool


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BrianInEngland

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The 'new' Photos app is causing problems when I open pictures, the colours are messed up - it seems to be applying some sort of HDR or extra brightness to the pictures.
If I open the same pics in Photos Legacy (downloaded from MS Store) or Snipping Tool, the pics are fine.

See attached files for comparison. One is a screenshot from the new Photos app, one is from Photos Legacy.
The thumbnails are displayed correctly.

If I open a pic in Snipping Tool, then save it again the new Photos app displays it correctly.

It's only started recently with an update to the new Photos app. It doesn't matter where the picture came from, even some I've downloaded from the Internet and some older ones I took 5-6 years ago.
 

Attachments

  • New Photos app.jpg
    New Photos app.jpg
    225.1 KB · Views: 1
  • Photos Legacy.jpg
    Photos Legacy.jpg
    313.3 KB · Views: 1
Last edited:

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Hi, Brian
In the app, can you not click the settings (gear) icon and move the "Automatically enhance my photos" switch to the left to "Off", After the automatic enhancement function is turned off, the viewed picture should no longer be automatically modified
 

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Apparently that option was removed?

I read that if you disable HDR system wide, it may help (why would one do that?)
I also read that adding a profile to your display properties (sRGB) that it could help, but again, why?
The most common thing I found surfing this problem, was to “Use a different photo app”
This app doesn’t appear to be that popular.
 

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    Windows 11 Pro 23H2 Build 22631.5039
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    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
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    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
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    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
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    All over the place
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    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
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    Silverstone 1500
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    NZXT Phantom 820 Full-Tower Case
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    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
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    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
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    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
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    16GB LPDDR5 RAM
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    Intel Iris Xe Graphics Processor
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    Optimized with Dolby Atmos®
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    QHD 2880 x 1800 OLED
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    M.2 512GB
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    Defender / Malwarebytes
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    …still on a horse.
You might try to Repair or Reset the Photo App if you think the problem started after a Windows Update.

To do this, go to Settings -> Apps -> Installed Apps -> Photos, click on the 3 dots and select 'Advanced Options' -> Repair.

If the app still isn't working right, Reset it. The app data will be deleted.
 

My Computer

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  • OS
    Windows 11 Home
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    Manufacturer/Model
    DELL XPS 8960
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    i7-13700k
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    GENUINE DELL XPS 8960 DESKTOP MOTHERBOARD INTEL SOCKET LGA1700 XD433
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Photos Legacy is actually better than the 'new' app anyway so I'll stick with that.

Recent updates to the new app have made it worse, not better. Good old Microsoft!

I do use a HDR profile, created with the Windows calibration app.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
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    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
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    MSI Suprim X 3080 Ti
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    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
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    Noctua NH-D15S Chromax black
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    Logitech G915 X (wired)
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    Logitech G903 with PowerPlay charger
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    Built by Ghot® [May 2020]
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    Still assembled, still runs. Haven't turned it on for 15 years?
Just installed latest from store ; Microsoft.Windows.Photos_2024.11050.2002.0 ............works exellent ! :wink:
 

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    z97k
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    32GB
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    nVidia
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pietcorus2 said:
Just installed latest from store ; Microsoft.Windows.Photos_2024.11050.2002.0 ............works exellent ! :wink:
Click to expand...
App has just updated here. Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
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    MSI Suprim X 3080 Ti
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    Soundblaster AE-5 Plus
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    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
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    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
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    Noctua NH-D15S Chromax black
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    Logitech G915 X (wired)
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    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
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    Windows Defender
" Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong. "..............strange , not on my rig !
Try to uninstall/re-install ........might help ! :wink:
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
" Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong. "..............strange , not on my rig !
Try to uninstall/re-install ........might help ! :wink:
Click to expand...
Nope not working at all again now, it's gone back to how it was before the app update
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
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    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Reset and re-installed the new Photos app, pictures still not right. Fine with any other picture app.
Again if I edit/crop the pictures using Snipping Tool first, they display correctly in Photos app
 

Attachments

  • Screenshot 2024-05-03 155341.jpg
    Screenshot 2024-05-03 155341.jpg
    466 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Maybe you should close the app first , then open the picture with the app............. :wink:
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
Maybe you should close the app first , then open the picture with the app............. :wink:
Click to expand...
Makes no difference. When I open a picture it looks normal briefly then the colours go wrong.
Another PC here doing exactly the same thing. Just tested with a picture from 2018, same problem so not related to the Samsung S23
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
I see only one option left ; try the older version , its Photos , can be downloaded from store............
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
I see only one option left ; try the older version , its Photos , can be downloaded from store............
Click to expand...
Yes Photos Legacy, the new Photos app has a link to it in Settings.
It works fine...
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
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