Ongoing error attempting to update USB ports on HP printer


TonyCzar

Well-known member
Member
Local time
5:15 AM
Posts
293
Location
Reno, Nevada USA
OS
Win 11 Pro 24H2 (OS Build 26100.3194)
Every Win Update results in the two error messages seen in the screenshot below. They arise from a cable-connected HP printer that has two USB ports. I should note that all other updates proceed without problem. Has anyone else experienced this? I'd love to get rid of the error messages. Thanks.

Update fail.webp
 

My Computer

System One

  • OS
    Win 11 Pro 24H2 (OS Build 26100.3194)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points

My Computers

System One System Two

  • OS
    Debian 13 'Trixie' .. Win 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
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