outlook account issue

needlenoses · Jan 1, 2025

Merry Christmas and a Happy New Year to all; specially to the human who solves this issue (:

The issue I have is with Outlook that came with Office 2019. My personal email account stopped sending or receiving and after a bunch of try's I removed the account. I also have my wife's account and a secondary account sitting there and they are working just dandy. On adding my old account from scratch it just says " we cannot log onto the incoming imap server please check address and password. I don't get to a place when adding this account where it says anything about ports or anything.
I am using the win 11 outlook for now but i don't like how this version operates.

Help please

antspants · Jan 1, 2025

Go via Control Panel instead.

1. At the top of control panel, type mail

2. Open Mail (Microsoft Outlook)

Enter the email address via "Mail (Microsoft Outlook)"

Go to email accounts, click new, click on manual setup of additional server types, POP or IMAP, and you will/should have options setting up the SMTP etc manually if you follow the prompts. Click on "more settings" when you've filled out the requirements

antspants · Jan 1, 2025

Here's another example (Ignore the fact it's a Gmail or PST Account in this post)
In the settings just change it from POP to IMAP if it's an IMAP account

How to set gmail pop3 account on Outlook 21

I have done a Win 11 23h2 clean install on my wife's computer and installed Office 2021. The Outlook doesn't allow me to set my gmail manually. It does it automatically and set as IMAP. As I have all the old Outlook 2010 pst files I want to set: - Gmail as pop3 and not as IMAP, as pst can be...

www.elevenforum.com

needlenoses · Jan 2, 2025

Thanks for input; still stuck but will work on it tomorrow using your thoughts.
One thing;

if Gmail wasn't set up properly my account in the "new" outlook wouldn't work; also keep in mind that the other two accounts are running just fine in both outlooks. Odd to mel

antspants · Jan 2, 2025

You have two factor authentication or an app password setup in Gmail? (Don’t forget to add the password in the above settings)

Using the same password as you do in Outlook (New) should work. So that can’t be the issue.

Did you click on “More Settings” to check the config?

Also, all your personal info is showing on those images.

antspants · Jan 2, 2025

To add a Gmail account to Outlook Classic 2019 in the app:

Select File > Add Account.
Enter your email address and select Connect.
Classic Outlook will launch the Gmail Sign in window. Confirm the email you're adding and select Next.

Note: If you receive a Something went wrong error message, select Retry and if prompted add your Gmail account info again.
Add your password and follow the prompts.
On the Google account permissions window, select Allow.
Once classic Outlook finishes adding your Gmail account, you can add another email account or select Done.

If you need instructions for adding an email account using advanced settings, go to Use advanced setup to add a POP or IMAP email account in classic Outlook for Windows.

Outlook won't accept my password

If classic Outlook won’t accept your password and you know you’re using the right password for your Gmail account, you might have an older version of Outlook that doesn't currently support this faster Gmail setup option. In that case, you'll need to use two-factor authentication and an app password to help verify that you're the person trying to access your Gmail account.

Gmail does allow you to add your account to classic Outlook without setting up two-factor authentication and using an app password, but you must turn on a setting that allows "less secure apps" to connect to your account. We do not recommend this setting. We recommend turning on two-factor authentication and using an app password.

glasskuter · Jan 2, 2025

Your issues have nothing to do with the Outlook application but the hoops GMAIL makes folks go through when using an email application to handle gmail. As @antspants said it all centers around the app password.

@antspants know more about outlook than me and he and I do it a little differently but end up with same result. He sets his email up using control panel whereas I set mine up directly from within outlook.
I made step by step notes asI set up one gmail account as IMAP and another gmail account as POP. Here is a link to these notes in Google Drive.

Loading Google Docs

Secret Squirrel · Jan 2, 2025

needlenoses said:
..................................... I don't get to a place when adding this account where it says anything about ports or anything.

You need to click on the "More settings" button to view/change the port numbers and security protocols.

Note that the username needs to be your full Gmail address.

Note too that Outlook 2019 doesn't support the newfangled "Sign in with Google" (AKA: OAuth 2.0), so as a workaround, you'll need to turn on "2-Step Verification" in your Google account settings, then generate an "App password" and use that one in Outlook instead of your regular one.

antspants · Jan 2, 2025

Genius.

antspants · Jan 2, 2025

glasskuter said:
He sets his email up using control panel

Hi, Lady.

Yeah I only went that direction this time as needle said they couldn’t access it via the app.
Outlook 2019 LTSC doesn’t support advanced Authentication where as the standard 2019 apparently does. Regardless, I highlighted the requirements above, I don’t think or am not sure if 2019 supports Oauth2. Hence suggesting an app password at minimum. (Post 6)

antspants · Jan 2, 2025

Gmail App passwords is your specialty, if I remember? However I did create a gmail account and found the path to doing so not that difficult anymore.

Now knowing this is a Gmail account, this link may still be relevant. You also mention App passwords within:

https://www.elevenforum.com/t/how-to-set-gmail-pop3-account-on-outlook-21.25160/

antspants · Jan 2, 2025

This link should take you to the correct page to generate an app password after confirming your account.

needlenoses · Jan 2, 2025

Sorry for delay; couple of FAMILY issues today. Will be back on this tonight and will go right through from antpants post last night.
I want this solved for sure.

needlenoses · Jan 2, 2025

So I am starting this process from the beginning. Chose imap as it is on the two working accounts, but not sure which password is required, or nothing. Obvious failure. Moving on.

dacrone · Jan 2, 2025

Gmail web > set App Password (scroll up for how to)
In Outlook setup, Enter your Gmail address in the email address box
Select Advanced options, check "Let me set up my account manually," and then select Connect.
Select IMAP
Under "IMAP Account Settings," enter the following information:
1. Under "Incoming mail:"
  Server: imap.gmail.com
  Port: 993
  Encryption Method: SSL/TLS
2. Under "Outgoing mail:"
  Server: smtp.gmail.com
  Port: 587
  Encryption Method: STARTTLS
Select Next
Where prompted, enter your Gmail App password
A Gmail sign-in page will show up. Follow the instruction to enter your Gmail address and Gmail (not app password) password

needlenoses · Jan 2, 2025

as suggested i went into setting/gmail and change it to pop rather than imap. I can still send back and forth to my other two accounts; me being in new outlook; other two in classic. But I still want me working in classic with other 2 accounts. I will go back into gmail and change it back to imap and test yikes

dacrone · Jan 2, 2025

i would not recommend POP3 simply because POP3 downloads all new emails onto the endpoint (which pc you set up as POP3) and erases them from the email service (Gmail web)...

needlenoses · Jan 3, 2025

got it; i feel like i am just floundering around here.
Here are two captures from a spare account in outlook classic. if I can't complete setting up my primary account i can't get at things like ports etc. i just don't get it. might need someone to remote access me to have a go.

needlenoses · Jan 3, 2025

Something else to think about; in classic i was always dragging messages down to one or the other of the two accounts; can't seem to do that in the new outlook in win11. why not

dacrone · Jan 3, 2025

not sure. i dont use new outlook. only use classic 2021. new seems to be fairly limited still in many aspects.

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