Solved Problem with C++ Runtime?


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wpcoe

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Windows 11 version 24H2 (OS Build 26100.2605)
TurboTax-install-windows-error.webp
Apparently I've got some C++ problem with my system? When installing TurboTax, it tries to download a C++ Redistributable Package and the error message on the right appears. (The complete path of the "Use source": box is C:\ProgramData\Package Cache\{C96241EA-9900-4FE8-85B3-1E238D509DF6}v14.32.31326\packages\vcRuntimeMinimum_amd64\)

I tried the usual go-to trio of chkdsk c: /f, sfc /scannow and DISM /Online /Cleanup-image /Restorehealth and all indicate no problems.

What do I do next to resolve this?

I also get a similar error when running winget upgrade and it tries to install C++ 2022 v 14.42.34433:

1738094502896.webp
 
Windows Build/Version
Win11 Pro 24H2 (OS Build 26100.2894)

Attachments

  • 1738094564617.webp
    1738094564617.webp
    108.9 KB · Views: 1

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Last edited:

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Ghot said:
@wpcoe

Here, just install this....


www.techpowerup.com

Latest Visual C++ Redistributable Runtimes All-in-One Nov 2024 Download

This archive contains the latest version (Nov 2024) of all VCRedist Visual Studio C++ runtimes, installable with a single click by running the includ
www.techpowerup.com www.techpowerup.com


It should look like this when your done... Control Panel > Programs and Features

View attachment 123564
Click to expand...

1738097003881.webp

(The full path in the "Use source:" is: C:\ProgramData\Package Cache\{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}v12.0.21005\packages\vcRuntimeMinimum_x86\

Followed by:

1738097060722.webp

[edited to add:]

I found four instances of the vc_runtimeMinimum_x64.msi file:

1738097940493.webp

All of them throw up an error message like this:

1738097968544.webp
winver: Windows 11 Pro Version 24H2 (OS Build 26100.2894)
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 version 24H2 (OS Build 26100.2605)
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre X360 14
    CPU
    i7-1195G7
    Memory
    16GB
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    external 24" Dell P2415Q
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    i7-8650U
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    16 GB
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    iGPU (Intel® UHD Graphics 620)
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    Dell P2415Q
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    3840 x 2160 on external Dell, 2736 x 1824 on SP6 screen
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    512GB PCIe Gen 3 x2 SSD
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free edition)
wpcoe said:
View attachment 123565
Click to expand...
Your PackageCache folder has missing files somehow and files have been deleted.
I had the same issue a long time ago when I thought is would be wise the delete the content of that folder.
My solution was to go in the registry and search/delete any reference to the failing .msi path. (they are a few keys)
I bet you get the similar error if you try to uninstall the previous version as well.
Then I was able to run the installer.
 

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    Windows 11 Pro for Workstations
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    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
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    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
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    ASUSTeK COMPUTER INC. FX705GM 1.0
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    ASUS X751BP
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    AMD Dual Core A6-9220
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    ASUS
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    8 GB
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    AMD Radeon R5 M420
    Sound Card
    Realtek
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    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM

My Computers

System One System Two

  • OS
    Windows 11 version 24H2 (OS Build 26100.2605)
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre X360 14
    CPU
    i7-1195G7
    Memory
    16GB
    Monitor(s) Displays
    external 24" Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 3000 x 2000 on laptop screen
    Hard Drives
    1TB SSD with 32GB Optane cache
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free version)
  • Operating System
    Windows 11 Pro, 21H2 (Build 22000.376)
    Computer type
    Tablet
    Manufacturer/Model
    Surface Pro 6
    CPU
    i7-8650U
    Memory
    16 GB
    Graphics card(s)
    iGPU (Intel® UHD Graphics 620)
    Monitor(s) Displays
    Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 2736 x 1824 on SP6 screen
    Hard Drives
    512GB PCIe Gen 3 x2 SSD
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free edition)
SmartAppControl prevented installation of old VisualC++ for me
 

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OAT said:
Your PackageCache folder has missing files somehow and files have been deleted.
I had the same issue a long time ago when I thought is would be wise the delete the content of that folder.
My solution was to go in the registry and search/delete any reference to the failing .msi path. (they are a few keys)
I bet you get the similar error if you try to uninstall the previous version as well.
Then I was able to run the installer.
Click to expand...
Just to make sure I understand: You suggest deleting any Registry entry that contains the path that is shown in the "Use source" in the error message? e.g. C:\ProgramData\Package Cache\{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}v12.0.21005\packages\vcRuntimeMinimum_x86\

What are the chances that there are other situations that might require those Registry entries?
 

My Computers

System One System Two

  • OS
    Windows 11 version 24H2 (OS Build 26100.2605)
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre X360 14
    CPU
    i7-1195G7
    Memory
    16GB
    Monitor(s) Displays
    external 24" Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 3000 x 2000 on laptop screen
    Hard Drives
    1TB SSD with 32GB Optane cache
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free version)
  • Operating System
    Windows 11 Pro, 21H2 (Build 22000.376)
    Computer type
    Tablet
    Manufacturer/Model
    Surface Pro 6
    CPU
    i7-8650U
    Memory
    16 GB
    Graphics card(s)
    iGPU (Intel® UHD Graphics 620)
    Monitor(s) Displays
    Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 2736 x 1824 on SP6 screen
    Hard Drives
    512GB PCIe Gen 3 x2 SSD
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free edition)
wpcoe said:
What are the chances that there are other situations that might require those Registry entries?
Click to expand...
- Yes, the fully qualified path to the .msi, press F3 for next instance in regedit.
- Anything else that might be missing from the PackageCache would yield the same outcome.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
OAT said:
Your PackageCache folder has missing files somehow and files have been deleted.
I had the same issue a long time ago when I thought is would be wise the delete the content of that folder.
My solution was to go in the registry and search/delete any reference to the failing .msi path. (they are a few keys)
I bet you get the similar error if you try to uninstall the previous version as well.
Then I was able to run the installer.
Click to expand...
Okay, we have a winner!

I went back to the TurboTax installer and each time I got errors installing the C++ stuff, I copied the path in the "Use source" field of the error window and searched for occurrences of it in Regedit, exported each key as a backup, and then deleted the key. Did that four times. (After deleting the first "Use source" path's two entries, went back to the TurboTax installer and got a second "Use source" path and deleted it's two entries from Registry.)

Many thanks to everybody who helped! 👍
 

My Computers

System One System Two

  • OS
    Windows 11 version 24H2 (OS Build 26100.2605)
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre X360 14
    CPU
    i7-1195G7
    Memory
    16GB
    Monitor(s) Displays
    external 24" Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 3000 x 2000 on laptop screen
    Hard Drives
    1TB SSD with 32GB Optane cache
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free version)
  • Operating System
    Windows 11 Pro, 21H2 (Build 22000.376)
    Computer type
    Tablet
    Manufacturer/Model
    Surface Pro 6
    CPU
    i7-8650U
    Memory
    16 GB
    Graphics card(s)
    iGPU (Intel® UHD Graphics 620)
    Monitor(s) Displays
    Dell P2415Q
    Screen Resolution
    3840 x 2160 on external Dell, 2736 x 1824 on SP6 screen
    Hard Drives
    512GB PCIe Gen 3 x2 SSD
    Browser
    Vivaldi, Comodo Dragon, Edge
    Antivirus
    Avast (free edition)
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