Purchased laptop from store, someone else is admin


R

robb26000

New member
Local time
12:03 PM
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3
OS
Windows 11
Hello!

I recently purchased a laptop from a retail store with windows 11 on it. When I got it home, there was someone else that the laptop was registered to (the store never told me it was a return). Because they are the admin, there are several things I cannot modify on my laptop. Is there a way to remove them?
 

My Computer

System One

  • OS
    Windows 11
Hello Robb,

Welcome to the forum. Sorry about your issue.

This is not acceptable. You need to return it to the store.
You don't know what is on that system.
Have them do the work.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
If you purchased it from a reputable store, return it and insist on a new unit. If you can't do that, do a clean install of Win11. As a new user it helps if you provider more specs on your machine in your profile.
 

My Computers

System One System Two

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080
  • Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
I didn't receive any media to reinstall windows 11. How can I do that? And yes, I bought it from BJs.
 

My Computer

System One

  • OS
    Windows 11
robb26000 said:
I didn't receive any media to reinstall windows 11. How can I do that? And yes, I bought it from BJs.
Click to expand...

Hello, Rob.

Welcome to the forum.

I agree with the previous suggestions. Return it, if time allows.

Otherwise, below is a tutorial by @Brink ...

Clean install Win11
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit 22H2 19045.4046
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell/Vostro 470 (Year 2012)
    CPU
    Intel i7-3770 @ 3.40GHz
    Memory
    8 GB
    Graphics Card(s)
    AMD 7500 Radeon HD Series
    Sound Card
    Realtek Hi-Def Audio
    Monitor(s) Displays
    Dell U2412M
    Hard Drives
    1 TB 7200 HDD
    Keyboard
    Dell/USB
    Mouse
    Dell/USB
    Internet Speed
    100/10
    Browser
    Edge
    Antivirus
    Windows Security/MalwareBytes Premium
robb26000 said:
Hello!

I recently purchased a laptop from a retail store with windows 11 on it. When I got it home, there was someone else that the laptop was registered to (the store never told me it was a return). Because they are the admin, there are several things I cannot modify on my laptop. Is there a way to remove them?
Click to expand...
Yes! Take it back. They sold you what was supposed to be a new laptop and a new laptop is what you should have received. This happened to my wife one time.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
bfunke said:
If you purchased it from a reputable store, return it and insist on a new unit. If you can't do that, do a clean install of Win11. As a new user it helps if you provider more specs on your machine in your profile.
Click to expand...
The question on my mind is, Why did they return it. The OP should take it back for an exchange or get their money back.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
if you want factory reset and clean install with an admin already
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    CPU
    i7-9700K
    Motherboard
    Asus Z390-Gaming pro
    Memory
    32G
    Graphics Card(s)
    RTX 3060TI
    Antivirus
    Eset
Personally, I will not accept a pre-owned device that I paid in full. My first thought would be to return it or get it replaced. But if it is an open box item with a significant discount, then I would do a reset. But still, the store should have done that already.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
badrobot said:
Personally, I will not accept a pre-owned device that I paid in full. My first thought would be to return it or get it replaced. But if it is an open box item with a significant discount, then I would do a reset. But still, the store should have done that already.
Click to expand...
Being that it was sold and returned after being used I wouldn't keep it even at a discount price. There has to be a reason why it was returned.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Winuser said:
Being that it was sold and returned after being used I wouldn't keep it even at a discount price. There has to be a reason why it was returned.
Click to expand...
Yeah. I agree. 100%. There are many reasons to return a PC but doesn't necessarily mean a defective component. Must be something just superficial, or not enough performance which the OP may not be worried about. It's a decision the OP has to make. But the easiest answer is to return it for sure.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
badrobot said:
But the easiest answer is to return it for sure.
Click to expand...
The manager of the BJ's where the laptop was purchased should be ashamed of themselves. That laptop should have been marked as a return and sold at a discount. When one pays for new, they should get new.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
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