Screen jumping


barryman

New member
Local time
1:42 PM
Posts
19
OS
Windows 11 Home build 10.0.22631
I am having a problem which is that when I am scrolling down a web page or even on Windows Explorer using my cordless mouse the screen jumps or scrolls on it own further down a page. I have tried updating the graphics card driver but that made no difference. I uninstalled the mouse driver, then restarted PC letting Windows automatically pick up the mouse and install it's own driver, but also made no difference. I can't think what else could be causing this.

The mouse is a generic Chinese job so has no brand name etc. therefore I cannot replace the driver. Can anybody point me to a link where I can download a generic cordless mouse driver as mine didn't come with any dedicated driver. A different driver might be the answer.

Thanks.
 

My Computer

System One

  • OS
    Windows 11 Home build 10.0.22631
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 290 G1 SFF Business PC
    Motherboard
    HP 843F 00
    Memory
    16gb
    Graphics Card(s)
    built-in
    Browser
    chrome
It sounds like hardware to me. Your mouse may be adding extra scrolling commands at the end of your scroll action with the scroll wheel. Have you tried a different mouse?
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Common causes are:
1. Flat battery.
2. Polished Mouse mat/surface.

Windows itself has generic mouse drivers. Windows updates should take care of common chipset drivers for Bluetooth and Wireless dongles.
 

My Computer

System One

  • OS
    Windows 11
This definitely sounds like a hardware issue. My recommendation is that you grab yourself a cheap Logitech Wireless mouse. They run on battery for 1-3 years straight without replacement and are very reliable. Cost you about $10-25 depending on model. So you should not become bankrupt because of the investment. If you want something fancier then use known brands...again, Logitech is a very good option.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.4825 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.4825(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Check Mouse Settings:

Adjust the "Scroll inactive windows when I hover over them" setting to off.
Review the scrolling speed and lines per scroll settings.

If possible, try using the mouse on another computer to see if the issue is hardware related.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Thanx to one and all for advice. I have now changed the "Scroll inactive windows when I hover over them" to OFF and lowered the scrolling speed and it is certainly an improvement, hardly any jumping.

Thanks again
 

My Computer

System One

  • OS
    Windows 11 Home build 10.0.22631
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 290 G1 SFF Business PC
    Motherboard
    HP 843F 00
    Memory
    16gb
    Graphics Card(s)
    built-in
    Browser
    chrome

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