Screen Shots - Puzzled

I could use some expert wisdom. I've been screen shots with Windows 11 Pro for a long time. I use <Win Key> + <Prt Sc> and the screen shot always shows up in my Photos --> Screenshot folder.

Today I tried to take a screen shot of a Comcast (Xfinity) Music Choice screen while the music was playing. The screen is a still picture (not a video) showing the artist or album of the song playing. This is played via a Chrome browser and uses my Comcast (Xfinity) account. When I <Win Key> + <Prt Sc> I get a screen shot (image) in the Pictures folder, BUT only of the browser's outer edges. The center of black...no image of artist, no text, nothing.

Any idea what's going on?

Thank for any insight you might be able to share.

Probably a script preventing the screenshot. I’ve come across some movies that do the same thing.

Try s 3rd party app like ShareX?
I can’t tell you it will work, it’s been a while.

you can try lightshot, but screenshots are disabled for media (movies, etc (and apparently artists)) to prevent illegal copying/distribution. (you can't screen capture netflix, hulu, etc either for the same reasons).

Try the Windows App Snipping Tool in your Apps folder