Shutdown turns off monitors and peripherals, but lights and case fans continue to run

Just purchased a gaming PC for my son a couple of weeks ago. It is running Win 11 24H2 with all the latest updates. About 1 out of every 4 shutdowns, the monitors go black, keyboard lights go off, but the PC case fans continue to run and the lights inside it are still on (it is one of those gaming boxes with the glass see-through case and has about 10 fans). The only way to complete the shutdown is to hold down the power button on the case. The majority of the time everything shuts down as it should, including all lights and fans in the case.

A call to support at the local store where we bought it gave the opinion that some peripheral device plugged in via USB is probably causing the lack of a full shutdown. He does have a number of devices plugged in via USB including a joystick, camera, headset and a few others I can't remember right now. Still, most of the time it shuts down, and the prior PC he had never displayed this issue. I'm a bit light on the tech specs of the machine since it isn't at my house right now. I know it has an nVidia Gforce RTX 4060 TI, 2TB solid state drive and 32GB RAM.

Any ideas?

does the system have fast startup enabled in the power settings.
it maybe worthwhile disabling fast startup and trying a shutdown as fast startup doesn't shut the system down fully.

best of luck, Steve ..

XxXxX said:

does the system have fast startup enabled in the power settings.
it maybe worthwhile disabling fast startup and trying a shutdown as fast startup doesn't shut the system down fully.

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

best of luck, Steve ..

Click to expand...

Thanks Xx. I'll tell him about this and see if it helps.