Surface Laptop 7 BatteryDm.exe Stopped Working

I have two new Surface Laptop 7. One with the 13.8" screen, plus processor, and 16GM RAM and one with 15" screen, the elite processor, and 64GB Ram.

On both after a few weeks of using it I see in the Reliability History a lot of critical errors of the Batter Service Stopped Working. Some info on the error includes the bellow.

On both, it looks like the errors started after several weeks of using the machines. In the last week on the 15", there is only one day I do not see the error. some days there is only a 2 or 3 instances. Some days there are dozens.

MS Support does not have any answer on this and at this point states live with it or return it.

Considering it is happening on two separate machines, I am thinking it is not a hardware issue and instead something with the drivers or firmware and getting a new machine I may see the same thing.

Besides seeing the error, I do not see any performance issues. On the 15" one day I did have it where the charging light was lit but it was not charging and a restart solved that. I had the errors both before and after that restart.

All drivers are up to date and all windows apps are up to date.

SFC /scannow shows no issues.

Any ideas?

------------------------------

Source
BatteryService

Summary
Stopped working

Date
‎8/‎23/‎2024 6:31 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.SurfaceHub_74.7180.129.0_arm64__8wekyb3d8bbwe\Services\BatteryDm.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: BatteryDm.exe
Problem Signature 02: 6.100.139.0
Problem Signature 03: e9e67443
Problem Signature 04: BatteryDm
Problem Signature 05: 6.100.139.0
Problem Signature 06: e9e67443
Problem Signature 07: 32
Problem Signature 08: 0
Problem Signature 09: System.NullReferenceException
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: f76f
Additional Information 2: f76fc2551d0bdc95edcc9ce9fcb90a32
Additional Information 3: ab63
Additional Information 4: ab631aacf4cbaccaf9b3a3e18cb3da6a

Extra information about the problem
Bucket ID: dc5ea983a8ea452223fc23b5cdcbe06d (1440065244600459373)

Note in the error message, I see “Problem Event Name: CLR20r3”

When I do an online search I see that is related to .Net framework. I do not have .Net installed (not listed under installed apps).

I'm seeing the same issue, I believe it's only when the device is connected to external power.

I get it when also on battery.

This error does look to happen mostly when plugged in. However, I think I have gotten some on battery.

Still nothing from MS.

Last few days I only see the error when plugged in with either the surface charger that came with it or a USB charger.

I tried to use the surface tool kit and do the quick repair and no change. Battery and Power tests passed as well.

Anyone think this is a hardware issue or strictly software that would eventually be fixed? I have another week to return.

the device works great regardless of the BatteryDM.exe crashes, so I'm, ignoring for now until there is a fix...

FWIW, I've updated the SurfaceHub application through the Windows Store, haven't seen any BatterService errors since.