Surround sound won't work sometimes


et_fechner

et_fechner

Member
Local time
2:25 PM
Posts
3
OS
Windows 11
Hey everyone,

I have a Lenovo laptop plugged into a j5 Create hub, with HDMI going to my receiver which does 7.1 surround sound. Sometimes when I put my laptop to sleep or turn it off I will lose the option for surround as shown in the image below. I don't exactly how to get it back I just unplug and plug things in and restart until it works again. I don't know if this is a windows issue or a driver issue, but i hope someone can help. I will leave a picture of the drivers that are installed on the sound device.

1706419470985.png
1706419503563.png
 
Windows Build/Version
22H2 (OS Build 22621.3007)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    AMD Ryzen 5 5600u
    Motherboard
    Laptop Motherboard
    Memory
    16gb 2 x 8gb at 4266Mhz
    Graphics Card(s)
    Amd RAdeon Graphics
    Monitor(s) Displays
    Laptop dislay, and 27" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 512gb ssd
    Keyboard
    Razer BlackWidow v3 TKL
    Mouse
    Logitech g305
    Internet Speed
    40Mbps
    Browser
    Opera Gx
    Antivirus
    None
I would advise you to update Windows to 23H2 and then update the AMD drivers for your video card (they include the HDMI audio drivers).

If Windows Update does not offer the update to 23H2, then download the Windows 11 ISO from Microsoft. Open the ISO using File Explorer and then run setup.exe on the ISO.

That will do a Repair Install of Windows and it will upgrade you to 23H2 at the same time.

With a little luck, that should solve your issue.

You can also open Settings > System > Sound and disable all other options, so that only 7.1 is selected.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
trumpy81 said:
I would advise you to update Windows to 23H2 and then update the AMD drivers for your video card (they include the HDMI audio drivers).

If Windows Update does not offer the update to 23H2, then download the Windows 11 ISO from Microsoft. Open the ISO using File Explorer and then run setup.exe on the ISO.

That will do a Repair Install of Windows and it will upgrade you to 23H2 at the same time.

With a little luck, that should solve your issue.

You can also open Settings > System > Sound and disable all other options, so that only 7.1 is selected.
Click to expand...
I updated windows to 23h2 and installed the latest AMD drivers, but it is still greyed out. Where would I disable all the other options can't find it in sound settings
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    AMD Ryzen 5 5600u
    Motherboard
    Laptop Motherboard
    Memory
    16gb 2 x 8gb at 4266Mhz
    Graphics Card(s)
    Amd RAdeon Graphics
    Monitor(s) Displays
    Laptop dislay, and 27" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 512gb ssd
    Keyboard
    Razer BlackWidow v3 TKL
    Mouse
    Logitech g305
    Internet Speed
    40Mbps
    Browser
    Opera Gx
    Antivirus
    None
If the 7.1 option is greyed out, then the other settings are probably not present in settings.

Can you unplug the laptop from the J5 Create hub and does the option return after rebooting?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
I unplugged the hub restarted, logged into windows then plugged it back in and the 5.1 and 7.1 is still greyed out.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    AMD Ryzen 5 5600u
    Motherboard
    Laptop Motherboard
    Memory
    16gb 2 x 8gb at 4266Mhz
    Graphics Card(s)
    Amd RAdeon Graphics
    Monitor(s) Displays
    Laptop dislay, and 27" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 512gb ssd
    Keyboard
    Razer BlackWidow v3 TKL
    Mouse
    Logitech g305
    Internet Speed
    40Mbps
    Browser
    Opera Gx
    Antivirus
    None
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