Touchscreen (monitor 3, extended desktop from main monitor 1) works correctly after a full startup, or a restart. But, when putting the computer to Sleep, upon awaking the PC, the touchscreen gestures show up on the main monitor 1. Because the gestures are occurring on Monitor 1 (which is not a touchscreen), I am unable to run the Control Panel ... Tablet PC Settings ... Setup program, because when it gets to the touchscreen (monitor 3), when I try to touch to identify it's a touchscreen, the touch gesture is occurring on Monitor 1 (so the prompt does not recognize any input on this monitor). Also, calibration will not work until the touch gestures are being directed to the touchscreen (Monitor 3) rather than the wrong screen. Setup and calibration work fine when the gestures occur on the touchscreen monitor (3).
Again, the monitor works perfectly in all regards, until to put the PC into Sleep mode and awaken it.
I can resolve the issue by unplugging the USB-C cable to the touch monitor (touch signal), which powers down the monitor, then plugging it back in. Or I can resolve it with a Windows 11 PC restart.
I bought another touchscreen from a different seller, slightly different size, and it does the same thing. But I have a much smaller touchscreen that does not exhibit this issue.
Any ideas on what could be the root cause? I found many other threads, but they all focus on running the touchscreen setup. But obviously that is not the solution in my case.
Thanks for guidance ... surely someone else has seen this issue out there.
Kirk
Again, the monitor works perfectly in all regards, until to put the PC into Sleep mode and awaken it.
I can resolve the issue by unplugging the USB-C cable to the touch monitor (touch signal), which powers down the monitor, then plugging it back in. Or I can resolve it with a Windows 11 PC restart.
I bought another touchscreen from a different seller, slightly different size, and it does the same thing. But I have a much smaller touchscreen that does not exhibit this issue.
Any ideas on what could be the root cause? I found many other threads, but they all focus on running the touchscreen setup. But obviously that is not the solution in my case.
Thanks for guidance ... surely someone else has seen this issue out there.
Kirk
My Computer
System One
-
- OS
- Windows 11
- Computer type
- PC/Desktop
- Manufacturer/Model
- XForcePC
- CPU
- Intel i9 13900K
- Motherboard
- Micro-Star International Co., Ltd. PRO Z690-A WIFI (MS-7D25)
- Memory
- 64GB
- Graphics Card(s)
- nVidia RTX 4090
- Sound Card
- Realtek Audio
- Monitor(s) Displays
- Samsung Neo G9, 2 x 1024x768 (RealSimGear G1000), Akntzcs Touchscreen Portable Monitor 16 Inch HD 1920x1200P
- Screen Resolution
- 5120x1440 (Neo G9), 1024x768 x 2, 1920 x 1280
- Hard Drives
- SSD 2GB
- Cooling
- Corsair H150I
- Internet Speed
- 550Gbps
- Browser
- Edge
- Antivirus
- Windows