Troubleshooting laptop fingerprint scanner with Windows Hello

P

peter2

New member

Local time

9:29 PM

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10

OS

Windows 11

• May 13, 2023

• #1

I am trying to get a finger print scanner on a new laptop to work but it only works at the beginning of the setup process after getting along at the ending it refuses to register my finger lol.

Anyway to fix this ?

Is Windows Hello using with a camera better? The laptop camera does not support it though

 

My Computer

System One

• OS

  Windows 11

glasskuter

aka Mama Glass

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9,254

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The Lone Star State of Texas

OS

Windows 11 Pro 24H2 26100.3775

• May 19, 2023

• #2

peter2 said:

refuses to register my finger

Click to expand...

Multiple things can cause biometrics to not work correctly. These articles list multiple things to try.

Fingerprint Not Working On A Laptop? Try These 12 Fixes

With the evolution of authentication techniques, days are gone when you had to remember a password or a PIN. The fingerprint login feature has made signing in

www.technewstoday.com

8 Ways to Fix the Windows Hello Fingerprint Recognition Not Working

Here's how to get Windows Hello to recognise your fingerprint again.

www.makeuseof.com

 

My Computers

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• OS

  Windows 11 Pro 24H2 26100.3775

  Computer type

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  Dell Optiplex 7080

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  i9-10900 10 core 20 threads

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  DELL 0J37VM

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• Operating System

  Windows 10 Pro 22H2 19045.3930

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  Dell Optiplex 9020

  CPU

  i7-4770

  Memory

  24 gb

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  Benq 27

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kelper

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The Highlands of Scotland

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Windows 11 Pro 24H2 26100.2894

• May 20, 2023

• #3

When my fingerprint sensor stops working, a reboot seems to fix it. Sometimes the PIN will also fail and I am unable to log in; again a reboot fixes it.

 

My Computers

System One System Two

• OS

  Windows 11 Pro 24H2 26100.2894

  Computer type

  Laptop

  Manufacturer/Model

  Acer Swift SF114-34

  CPU

  Pentium Silver N6000 1.10GHz

  Memory

  4GB

  Screen Resolution

  1920 x 1080

  Hard Drives

  SSD

  Cooling

  fanless

  Internet Speed

  150 Mbps

  Browser

  Brave

  Antivirus

  Webroot Secure Anywhere

  Other Info

  System 3
  
  ASUS T100TA Transformer
  Processor Intel Atom Z3740 @ 1.33GHz
  Installed RAM 2.00 GB (1.89 GB usable)
  System type 32-bit operating system, x64-based processor
  
  Edition Windows 10 Home
  Version 22H2 build 19045.3570

• Operating System

  Windows 11 Pro 23H2 22631.2506

  Computer type

  Laptop

  Manufacturer/Model

  HP Mini 210-1090NR PC (bought in late 2009!)

  CPU

  Atom N450 1.66GHz

  Memory

  2GB

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  Brave

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  Webroot

Marcus Vinicus

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New Zealand

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Windows 11 Pro 24H2 26120.3941

• May 21, 2023

• #4

peter2 said:

Is Windows Hello using with a camera better? The laptop camera does not support it though

Click to expand...

I use a Logitech Brio 4k webcam for Windows Hello\facial recognition and find it great.

 

My Computers

System One System Two

• OS

  Windows 11 Pro 24H2 26120.3941

  Computer type

  PC/Desktop

  Manufacturer/Model

  Homebuilt

  CPU

  Intel Core i9 13900K

  Motherboard

  Asus ProArt Z790 Creator WiFi - Bios 2703

  Memory

  Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel

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  Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB

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  External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M

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  Panasonic MX950 Mini LED 55" TV 120hz

  Screen Resolution

  3840 x 2160 120hz

  Hard Drives

  Samsung 980 Pro 2TB (OS)
  Samsung 980 Pro 1TB (Files)
  Lexar NZ790 4TB
  LaCie d2 Professional 6TB external - USB 3.1
  Seagate One Touch 18TB external HD - USB 3.0

  PSU

  Corsair RM1200x Shift

  Case

  Corsair RGB Smart Case 5000x (white)

  Cooling

  Corsair iCue H150i Elite Capellix XT

  Keyboard

  Logitech K860

  Mouse

  Logitech MX Ergo Trackball

  Internet Speed

  Fibre 900/500 Mbps

  Browser

  Microsoft Edge Chromium

  Antivirus

  Bitdefender Total Security

  Other Info

  AMD Radeon Software & Drivers 25.4.1
  AOMEI Backupper Pro
  Dashlane password manager
  Logitech Brio 4K Webcam
  Orico 10-port powered USB 3.0 hub

• Operating System

  Windows 11 Pro 24H2 26100.2894

  Computer type

  Laptop

  Manufacturer/Model

  Asus Vivobook X1605VA

  CPU

  Intel® Core™ i9-13900H

  Motherboard

  Asus X1605VA bios 309

  Memory

  32GB DDR4-3200 Dual channel

  Graphics card(s)

  *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078

  Sound Card

  Realtek | Intel SST Bluetooth & USB

  Monitor(s) Displays

  16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel

  Screen Resolution

  1920 x 1200 60hz

  Hard Drives

  512GB M.2 NVMe™ PCIe® 3.0 SSD

  Other Info

  720p Webcam