Troubleshooting network connection errors on Zoho Assist

Hello!
Could you please help me solve the problem? I keep getting the error "Network connection problem" on Zoho Assist. but the internet connection is good.
What else could this be due to? Maybe someone else has experienced this?
I will be grateful for any help.

Hello! The message says there is some problem with your internet connection Check the internet connection on both computers; Disconnect your router or modem (or both) and wait thirty seconds before reconnecting them. Reconnect the router and modem one at a time (not simultaneously) and wait for the boot/reboot process to complete. If possible, log in to your provider's terminal and turn on the device. Check the antivirus settings, see what to check here Zoho assist issues: Zoho Assist Problems and Solutions guide 2023

Andry said:

Hello!
Could you please help me solve the problem? I keep getting the error "Network connection problem" on Zoho Assist. but the internet connection is good.
What else could this be due to? Maybe someone else has experienced this?
I will be grateful for any help.

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If your network connection is fine but only affects remote connections via Zoho, you might seek assistance from them.