Trying to figure out the cause of the freeze


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flick

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25
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Earlier today, I encountered an issue after bringing my laptop out of airplane mode. some of system began to freeze intermittently, which I initially assumed was just a temporary hiccup after waking from sleep.

As part of my usual routine, I attempted to switch from Wi-Fi to a wired connection by disabling Wi-Fi. However, it didn’t respond — neither the Wi-Fi nor the Bluetooth network connections were functioning. I also noticed that the sound icon in the taskbar was completely disabled, the audio services may have been affected as well.

By attempting to do a normal restart, I noticed it was taking longer than expected and it kept spinning . The system only recovered after I performed a hard reset.
I am looking into the event logs to help understand the situation and see what it captured during that short timeframe until restarted at 8:48.50AM,

Could someone please assist with reviewing the log files related to the issue I experienced earlier today
 
Windows Build/Version
24H2

Attachments

My Computer

System One

  • OS
    11
    Computer type
    Laptop
flick said:
Earlier today, I encountered an issue after bringing my laptop out of airplane mode. some of system began to freeze intermittently, which I initially assumed was just a temporary hiccup after waking from sleep.

As part of my usual routine, I attempted to switch from Wi-Fi to a wired connection by disabling Wi-Fi. However, it didn’t respond — neither the Wi-Fi nor the Bluetooth network connections were functioning. I also noticed that the sound icon in the taskbar was completely disabled, the audio services may have been affected as well.

By attempting to do a normal restart, I noticed it was taking longer than expected and it kept spinning . The system only recovered after I performed a hard reset.
I am looking into the event logs to help understand the situation and see what it captured during that short timeframe until restarted at 8:48.50AM,

Could someone please assist with reviewing the log files related to the issue I experienced earlier today
Click to expand...
Hi!
Your had work on Bat or AC power????

Captura de ecrã 2025-04-16 201346.webp
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
flick said:
Sorry but I am not following, if you are asking if there was any work done on Battery or AC power, could you please elobrate about. Also when the Critical hit, this is when I did the hard reset
Click to expand...
The hard reset was done with battery power or with AC plugged?
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
this was done while it was on battery, another course of event few minutes ago, I stepped away from the laptop, as usual it was idling, when I returned the laptop shutdown unexpectedly, looking at the event logs from last hour, before critical event occured, this error referencing to the
[td]volmgr, assuming [/td]
 

Attachments

My Computer

System One

  • OS
    11
    Computer type
    Laptop
flick said:
this was done while it was on battery, another course of event few minutes ago, I stepped away from the laptop, as usual it was idling, when I returned the laptop shutdown unexpectedly, looking at the event logs from last hour, before critical event occured, this error referencing to the
[td]volmgr, assuming [/td]
Click to expand...

Never do hard reset or try to install OS while PC is on Battery.

And... Check you battery health...

Use Dism a scannow to check OS.
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
okay, but how should I proceed if it isn't responding nor the computer seeems to be active. I will keep that in mind, but haven't installed OS while the pc was on battery

Performed the scan health, everything looks good.
 
Last edited:

My Computer

System One

  • OS
    11
    Computer type
    Laptop
@flick , when you say "By attempting to do a normal restart, I noticed it was taking longer than expected and it kept spinning . The system only recovered after I performed a hard reset."

How do had done hard reset???
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
flick said:
I pressed on the power button for couple of second.
Click to expand...
That is not "hard reset", lol.
Is force shutdown!

Now make sense.

When you take out from flight mode, all apps are activated to try to get information from Internet, even OS, all that makes consumption to rise to high levels.

You have hard drive or SSD?
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
Disconnect any external USB Drives

I would check the Health of your SSD/HDD.
Download DiskGenius, and or Crystal Disk Info, both in my signature.
View the SMART Info on your drive(s)
If it is any less than GOOD, it needs to be replaced.

You can also run a Clean Boot.
If this works, you can Keep it This Way,
If you want to find out what is causing it,
You can add One or More Service or Startup items at a time, until the behavior returns
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Persona78 said:
That is not "hard reset", lol.
Is force shutdown!

Now make sense.

When you take out from flight mode, all apps are activated to try to get information from Internet, even OS, all that makes consumption to rise to high levels.

You have hard drive or SSD?
Spunk said:
Disconnect any external USB Drives

I would check the Health of your SSD/HDD.
Download DiskGenius, and or Crystal Disk Info, both in my signature.
View the SMART Info on your drive(s)
If it is any less than GOOD, it needs to be replaced.

You can also run a Clean Boot.
If this works, you can Keep it This Way,
If you want to find out what is causing it,
You can add One or More Service or Startup items at a time, until the behavior returns
Click to expand...
Click to expand...

My bad, it was a force shutdown, I do have a SSD, this is a fairly new laptop. With the CrystalDisk, heath status shows everything is 'good' 1745244953680.webp
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
Hi!
When you force shutdown, pc was in battery mode or AC plugged?
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Monitor PnP Genérico
    Hard Drives
    KINGSTON_OM8SEP4512Q-AA
    Internet Speed
    1000MBps
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