WIN Update setting page, totally immobile, cannot interact.


A

ARV47

Member
Local time
5:08 AM
Posts
2
OS
Windows 11 23H2
Heeeelp!
Had an issue with OneDrive (taking control of my system; knocking out email etc. :( )
Technician took machine away to fix. Came back, running well apart from Window Update... this part of System Settings is completely immobile... never seen this before:
1709587390602.png
Typically I pause updates... like to know when they are downloading, check weekly, almost the first thing I did when I got the laptop back from 'repair'... I've rebooted several times in past 48 hours and still no change.

Technician tells me that it will fix itself. I don't see how it can.
Your help please... thanks
 

Attachments

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF F15
    CPU
    12th Gen Intel
    Motherboard
    ???
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Sound Card
    NVIDIA HD
    Monitor(s) Displays
    Integrated
    Screen Resolution
    1920 × 1080
    Hard Drives
    NVMe SAMSUNG MZVLQ512HBLU-00B00
    PSU
    Intel 12th Gen
    Case
    Military Standard Durability
    Cooling
    84-Blade Arc-Flow Fans & 3 × outlets
    Keyboard
    RGB Backlit
    Mouse
    Logitech HID-compliant M720
    Internet Speed
    Variable
    Browser
    Google Chrome or EDGE (only some things)
    Antivirus
    Kaspersky Total Internet
ARV47 said:
Technician tells me that it will fix itself. I don't see how it can.
Your help please...
Click to expand...
Welcome to Eleven Forum.

First try running the Windows Update Troubleshooter.

1709588069127.png

If that fails to fix it, then try this tutorial.

www.elevenforum.com

Reset Windows Update in Windows 11

This tutorial will show you how to completely reset Windows Update components and policies to default in Windows 10 and Windows 11. Windows Update keeps Windows 11 updated by automatically downloading and installing the latest updates, drivers, and hotfixes released by Microsoft. Sometimes you...
www.elevenforum.com www.elevenforum.com

If your technician has truly broken windows update and even that doesn't fix it, then right-click on Start (or press WinKey+X), select Terminal (Admin), and run the following two commands.

dism /online /Cleanup-Image /RestoreHealth SFC /ScanNow
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, and 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. In-place upgrade to 24H2 using hybrid 23H2/24H2 install media. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
Welcome to the Eleven Forums, ARV. 🙏
Hopefully Bree has given you a fix.

I just wanted to welcome you. I hope you get a new technician.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
If you are having problems with Windows 11 settings app, you can follow the steps in this video to repair it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Ran the WIN Updates troubleshooter and it indicated that there was an issue. Downloaded the other stuff recommended but did not initiate... was following my gut.
Thank you everyone... :) I know where to look in the future. ;-)
Issue solved. Technician had stopped Windows updates whilst working on the OneDrive issue and forgotten to recheck the 'back of house' for the machine to resume WIN updates... simple oversight on his part. Easy done I guess. Thank you.
He actually had done a great job, other than that wee oversight...
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF F15
    CPU
    12th Gen Intel
    Motherboard
    ???
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Sound Card
    NVIDIA HD
    Monitor(s) Displays
    Integrated
    Screen Resolution
    1920 × 1080
    Hard Drives
    NVMe SAMSUNG MZVLQ512HBLU-00B00
    PSU
    Intel 12th Gen
    Case
    Military Standard Durability
    Cooling
    84-Blade Arc-Flow Fans & 3 × outlets
    Keyboard
    RGB Backlit
    Mouse
    Logitech HID-compliant M720
    Internet Speed
    Variable
    Browser
    Google Chrome or EDGE (only some things)
    Antivirus
    Kaspersky Total Internet
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