windows 11 Outlook Sign-in required. Click Sign in to resolve


Simkin

Simkin

Well-known member
Local time
11:40 PM
Posts
6
OS
Windows 11 Pro
So this has started happening lately.

I get access denied, i click sign in. 5 seconds later or 30 seconds later its back again, have to repeat it over and over. Sometimes i can browse my email for a while, then suddenly i get access denied which can either go away by itself after 1-2 seconds or i need to click sign in. When clicking sign in, i do not have to write my password, have never gotten any password login on this Outlook (New) mail.

Have tried removing and adding email account.
Tried changing my Windows/account password
Tried removing windows credential related to my account.

In default apps i see two Outlook apps
 

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Last edited:

My Computers

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  • OS
    Windows 11 Pro
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    PC/Desktop
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    Intel Core i9-13900K
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    ASUS ROG MAXIMUS Z790 APEX
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  • Operating System
    Windows 11 Home
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    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
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    G.Skill Trident Z5 NEO 32GB 6000Mhz
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    LG OLED CX 77
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Which flavour of Outlook?
 

My Computer

System One

  • OS
    WIN 11 Pro 24H2 - 26100.3323
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    50MBs
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    Chrome
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Rollback_Jockey said:
Which flavour of Outlook?
Click to expand...
That’s what it has come to, that’s for sure. It would certainly help if they were identified by something, like a flavour, would make discussions so much easier.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Since OP has installed both, uninstalling one of them might help.
Presumably they are both running and thus causing the issue.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 8600G (07/24)
    Motherboard
    ASROCK B650M-HDV/M.2 3.20 (07/24)
    Memory
    2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL40 (07/24)
    Graphics Card(s)
    ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
    Sound Card
    Creative Sound BlasterX AE-5 Plus (05/24)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    Kingston KC3000 NVMe 2TB (05/24)
    ADATA XPG GAMMIX S11 Pro 512GB (07/19)
    PSU
    Seasonic Core GM 550 Gold (04/24)
    Case
    Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
    Cooling
    Noctua NH-U12S with Noctua NF-P12 (04/24)
    Keyboard
    HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    500/100 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NextDNS blocking 99% TLDs
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    Chair: Huzaro Force 4.4 Grey Mesh (05/24)
    Notifier: Xiaomi Mi Band 9 Milanese (10/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
 

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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+204TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Simkin said:
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
Click to expand...
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.
 

My Computer

System One

  • OS
    WIN 11 Pro 24H2 - 26100.3323
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    50MBs
    Browser
    Chrome
    Antivirus
    OEM
Rollback_Jockey said:
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.
Click to expand...

It appears im using the Store version, i can toggle off the "New outlook" switch, then it seems like im back to the Office 2019 version

I cannot find any way to uninstall anything else than this version.

So i have in installed apps:
Outlook NEW (which can be uninstalled)
Mail and Calendar (which also can be uninstalled)

In Default apps i have:
Outlook (Cannot be uninstalled)
Outlook NEW (Cannot be uninstalled)

What a mess!

I also have Office 2019 installed... Can this be the culprit?

It seems like everytime im gonna read new incoming mail, i get this sign in/access denied message

I apparantly have two version
Office 2019 and the Store version, here they are - side-by-side
 

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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+204TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Think i have this more clear now;

I have the original Windows 11 mail app which i can toggle to Outlook NEW
and i also have the Office 2019 Outlook which can also be toggled to Outlook NEW

Both was set to toggle Outlook NEW, i have now toggled the Office 2019 version back, so gonna see if that helps.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+204TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Seemed good for a while, but same issue is back again.

Im now using the build in Windows 11 mail app "switched" to "new outlook"
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+204TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
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