A story from the real Amazon.
I placed 2 orders on the same day, order #1 and order #2. Both orders were of about the same, but not identical $ value.
Order #1 was processed as order #2 > order #2 was reported as being delivered but I received order #1. All emails were about order #2, there were no emails about order #1. There is NO mechanism to report this kind of mix up back to Amazon, and there is therefore NO option in the Amazon order processing process to demand this kind of complicated refund for this kind of mix up.
So, I resorted to returning order #1 with the reason that I received the wrong product, i.e. I printed out the return label, but I did NOT put order #1 in the return mailing. Instead, I put a letter in the return mailing with an explanation and demanded a refund.
In the end, I did not get a refund, but I got both orders delivered LOL
There was not even a single word from Amazon about the mix up, they probably don't have a script for explaining this kind of mix up LOL
Edit: I should perhaps not LOL that much, I shall be watching my credit card charges to make sure that there is no mix up of any kind in their billing