Bluetooth not working on Windows 11


C

Chris_G

New member
Local time
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Windows 11
Hi everyone. I had my Dell Inspiron All-in-one serviced with a new HDD and Windows 11 install. I can't get the Bluetooth to work. I have gone into the Windows Settings under Bluetooth and Devices, but there in no option to turn Bluetooth on or off. It doesn't detect any bluetooth devices. I have already gone into the Hardware settings but there is no Bluetooth in the menu options. I already went into the BIOS, there is no option to turn Bluetooth on. So what can I do? Bluetooth was working fine when I had Windows 10. Thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron
Chris_G said:
Hi everyone. I had my Dell Inspiron All-in-one serviced with a new HDD and Windows 11 install. I can't get the Bluetooth to work. I have gone into the Windows Settings under Bluetooth and Devices, but there in no option to turn Bluetooth on or off. It doesn't detect any bluetooth devices. I have already gone into the Hardware settings but there is no Bluetooth in the menu options. I already went into the BIOS, there is no option to turn Bluetooth on. So what can I do? Bluetooth was working fine when I had Windows 10. Thanks.
Click to expand...
I would go back to the "service" people who did the new HDD and Windows 11 install. What did they do wrong or miss?
 

My Computers

System One System Two

  • OS
    Windows 11 Home 24H2 26100.3476
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion TP01-2xxx
    CPU
    AMD Ryzen 3 5300G
    Memory
    8gb
    Graphics Card(s)
    Radeon Graphics 4.00GHZ
    Monitor(s) Displays
    ViewSonic
    Keyboard
    HP
    Mouse
    wireless Microsoft
    Browser
    FireFox
    Antivirus
    Avira
  • Operating System
    Updated Windows 10 to 11 24H2 26100.3476
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3 8100 @3.60 GHz
    Motherboard
    HP 8653 (U3E1)
    Memory
    8.GB
    Graphics card(s)
    Intel UHD 360 (HP)
    Sound Card
    Realtek High Def
    Monitor(s) Displays
    ViewSonic
Thanks, I downloaded the Intel Bluetooth driver, but nothing happened. I'm not sure which driver I need. I have the Dell Inspiron 24-3455.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron
Open the Device Manager, and check which Wi-Fi chipset your PC is using (sometimes they switch out different chipsets). The Bluetooth capability is usually paired with the Wi-Fi device.

1723867555765.png

The other way is find your Dell Service Tag (sticker with barcode) on the back of the PC. Enter that on the Dell support site, and it should tell you what the exact Dell model and the correct drivers for it.
 

My Computer

System One

  • OS
    Windows 7
Hi, Chris, welcome to the forum 🙏


If there is a Bluetooth driver for your laptop, my experience is that it will be in:

Settings>Windows Update>Advanced Settings>Optional Updates

Also, run the Bluetooth troubleshooter:

Settings>System>Troubleshoot>Other Troubleshooters

Win-1114.png

Otherwise, like Jacee said, take it back. They could of very easily damaged the WiFi when operating on your laptop?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
garlin said:
Open the Device Manager, and check which Wi-Fi chipset your PC is using (sometimes they switch out different chipsets). The Bluetooth capability is usually paired with the Wi-Fi device.

View attachment 105138

The other way is find your Dell Service Tag (sticker with barcode) on the back of the PC. Enter that on the Dell support site, and it should tell you what the exact Dell model and the correct drivers for it.
Click to expand...
My device manager says I have the Dell 1707 chip. I downloaded the driver for that, but it says access denied. I may have to call the repair shop.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron
Chris_G said:
My device manager says I have the Dell 1707 chip. I downloaded the driver for that, but it says access denied. I may have to call the repair shop.
Click to expand...
To install drivers, you need admin privileges. Does the account the shop set up for you have those?

Also: if the shop was perverse enough to 11 in S mode, you can't install much of anything.

You can get out of that: Switching out of S mode in Windows - Microsoft Support

Once you've gone into non-S mode, you can't go back (without re-installing Windows).
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
  • Operating System
    windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
bobkn said:
To install drivers, you need admin privileges. Does the account the shop set up for you have those?

Also: if the shop was perverse enough to 11 in S mode, you can't install much of anything.

You can get out of that: Switching out of S mode in Windows - Microsoft Support

Once you've gone into non-S mode, you can't go back (without re-installing Windows).
Click to expand...

I've been able to install non MS apps, so I'm sure I have admin access.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron
Where was the "access denied" message? I presume when you tried the Intel driver, the install process worked even though it wasn't the right driver. The other installer would be similar.
 

My Computer

System One

  • OS
    Windows 7
Chris_G said:
I've been able to install non MS apps, so I'm sure I have admin access.
Click to expand...
Good.

But the "Dell Wireless 1707 and Qualcomm 9565 Wi-Fi and Bluetooth Driver" doesn't work for you?

There are drivers for the Qualcomm 9565 device in the Microsoft Update Catalog. I'd hope that if the 9565 is showing in Device Manager, just running the Update Drivers feature would install them.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
  • Operating System
    windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
bobkn said:
Good.

But the "Dell Wireless 1707 and Qualcomm 9565 Wi-Fi and Bluetooth Driver" doesn't work for you?

There are drivers for the Qualcomm 9565 device in the Microsoft Update Catalog. I'd hope that if the 9565 is showing in Device Manager, just running the Update Drivers feature would install them.
Click to expand...
Ok, I ran the installation again. This time I only selected the Bluetooth installation, instead of choosing both Bluetooth and WiFi. And it worked. I have bluetooth now on my computer. Thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron
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