Boot Manager


MrPig

MrPig

Active member
Member
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Local time
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Posts
167
Location
Cheltenham, UK
OS
Win 11 Pro Workstation 24H2 26100.3037
This weeks conundrum!

Sometimes my PC will lock at the Windows boot screen, the wheel of doom rotates 90° & stops.
Press reset then F10 for the boot manager, select Windows & it boots OK, however, I noticed my TPM device will fail with a protocol error!
BIOS sees the TPM device but Windows fails to start the device.
So what is boot manager doing?
 
Windows Build/Version
24H2 26100.3037

My Computer

System One

  • OS
    Win 11 Pro Workstation 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Manmade
    CPU
    Xeon W7-3455
    Motherboard
    Gigabyte MW83-RP0
    Memory
    256Gb
    Graphics Card(s)
    RTX 4500 ADA
    Sound Card
    RealTek
    Monitor(s) Displays
    LG 32UN650P
    Screen Resolution
    3840x2160
    Hard Drives
    Boot: Transcend TS1MTE250H. Storage: Sabrent SB-RKT4P. Backup: Toshiba MG08ADA600E
    PSU
    Corsair 850W
    Case
    BeQuiet 802
    Cooling
    Noctua D9
    Internet Speed
    47Mb
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    24H2 26100.3037
Have you tried clearing your keys?
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
What is the exact error message?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Can't clear the keys if the device is not running.
Protocol error according to device manager.
 

My Computer

System One

  • OS
    Win 11 Pro Workstation 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Manmade
    CPU
    Xeon W7-3455
    Motherboard
    Gigabyte MW83-RP0
    Memory
    256Gb
    Graphics Card(s)
    RTX 4500 ADA
    Sound Card
    RealTek
    Monitor(s) Displays
    LG 32UN650P
    Screen Resolution
    3840x2160
    Hard Drives
    Boot: Transcend TS1MTE250H. Storage: Sabrent SB-RKT4P. Backup: Toshiba MG08ADA600E
    PSU
    Corsair 850W
    Case
    BeQuiet 802
    Cooling
    Noctua D9
    Internet Speed
    47Mb
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    24H2 26100.3037
Does your BIOS "see" your TPM device? Is the device listed in your UEFI/BIOS?

and Yes, what is the error code?

I'm asking these questions because I may be familiar with this problem. My protocol problem vanished after I cleared my keys in my UEFI and reset. My issue was associated with multi-boot operating systems. If your issue isn't hardware related kelper might be your man, but you will have to give him the error message so that he can help you solve your problem. :-)
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
BIOS see's TPM unit OK. Have cleared keys in BIOS.

Windows event log below:

1739222070219.webp
 

My Computer

System One

  • OS
    Win 11 Pro Workstation 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Manmade
    CPU
    Xeon W7-3455
    Motherboard
    Gigabyte MW83-RP0
    Memory
    256Gb
    Graphics Card(s)
    RTX 4500 ADA
    Sound Card
    RealTek
    Monitor(s) Displays
    LG 32UN650P
    Screen Resolution
    3840x2160
    Hard Drives
    Boot: Transcend TS1MTE250H. Storage: Sabrent SB-RKT4P. Backup: Toshiba MG08ADA600E
    PSU
    Corsair 850W
    Case
    BeQuiet 802
    Cooling
    Noctua D9
    Internet Speed
    47Mb
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    24H2 26100.3037
Decided to work OK tonight!

1739222225420.webp
 

My Computer

System One

  • OS
    Win 11 Pro Workstation 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Manmade
    CPU
    Xeon W7-3455
    Motherboard
    Gigabyte MW83-RP0
    Memory
    256Gb
    Graphics Card(s)
    RTX 4500 ADA
    Sound Card
    RealTek
    Monitor(s) Displays
    LG 32UN650P
    Screen Resolution
    3840x2160
    Hard Drives
    Boot: Transcend TS1MTE250H. Storage: Sabrent SB-RKT4P. Backup: Toshiba MG08ADA600E
    PSU
    Corsair 850W
    Case
    BeQuiet 802
    Cooling
    Noctua D9
    Internet Speed
    47Mb
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    24H2 26100.3037
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