I 'm having this problem, at irregular intervals ranging from 4-5 hours to 48 hours for the last ten days or so.
I tried various fixes.
First tried the manufacturer's help desk. They ran hardware diagnostics, updates, driver updates and installed new bios. Did n't solve the problem. Their assistants explained to me they cannot go into windows problems as such, so what they suggest is reformat but I want to avoid this if I can.
Then I tried with sfc and dism.
Sfc did n't correct the problem, dism was not running smoothly
So I downloaded the ms windows repair toolkit and created an iso file which enabled dism to work and I did restorehealth.
But again no result, bsod reappeared.
The debug file seems to report ntkrnlmp.exe.
Any ideas what might be causing this and what to do next ?
p.s. now two crashes in one hour - record
I tried various fixes.
First tried the manufacturer's help desk. They ran hardware diagnostics, updates, driver updates and installed new bios. Did n't solve the problem. Their assistants explained to me they cannot go into windows problems as such, so what they suggest is reformat but I want to avoid this if I can.
Then I tried with sfc and dism.
Sfc did n't correct the problem, dism was not running smoothly
So I downloaded the ms windows repair toolkit and created an iso file which enabled dism to work and I did restorehealth.
But again no result, bsod reappeared.
The debug file seems to report ntkrnlmp.exe.
Any ideas what might be causing this and what to do next ?
p.s. now two crashes in one hour - record
- Windows Build/Version
- Windows 11 Version 24H2 (OS Build 26100.3624)
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Hewlette Packard HP 17
- CPU
- 13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
- Memory
- 16,0 GB (15,7 GB usable)