Solved BSOD at 75% while Updating PC: Critical Process Error

KatNZ

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Windows 11

• Dec 26, 2023

• #1

Hello, I'm Trying to update my PC from 21H2 to 23H2 but every time I attempt to update I'm getting a BSOD at 75%
The BSOD is Critical Process has Died


Dump Files

 

Windows Build/Version

Win 11 21H2

My Computer

System One

• OS

  Windows 11

  Computer type

  PC/Desktop

  Manufacturer/Model

  Home Built

  CPU

  12th Gen Intel(R) Core(TM) i5-12600K

  Motherboard

  ASUS TUF

  Graphics Card(s)

  EVGA RTX 3080 OC

  Browser

  Chrome

  Antivirus

  AVG Internet Security

trumpy81

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Brisbane, Australia

OS

Windows 11 Pro

• Dec 26, 2023

• #2

Try this link for some answers:

Get help with Windows upgrade and installation errors - Microsoft Support

See some of the most common upgrade and installation errors for Windows 10 and Windows 11, and what you can do to try to fix them.

support.microsoft.com

 

My Computer

System One

• OS

  Windows 11 Pro

  Computer type

  PC/Desktop

  CPU

  Ryzen 9 3900X

  Motherboard

  ASUS ROG Strix X570-E Gaming

  Memory

  G-Skill RipjawsV F4-3600C18 (16GB x 2)

  Graphics Card(s)

  Gigabyte RX 5700 XT Gaming OC

  Sound Card

  Realtek ALC1220P

  Monitor(s) Displays

  ASUS VE278 (x 2)

  Screen Resolution

  1920x1080

  Hard Drives

  Samsung 850 Pro 256GB
  Samsung 970 Pro NVMe 512GB (x 2)
  ST10000VN0004 10TB (x 2)
  ST10000VN0008 10TB (x 2)
  ST4000VN000 4TB (x 2)

  PSU

  Corsair HX1000

  Case

  Corsair Carbide 400R

  Cooling

  AMD Wraith Prism (Stock)

  Keyboard

  Logitech G213

  Mouse

  Logitech G502

  Internet Speed

  100Mbps down / 40Mbps up

  Browser

  Firefox - Chrome - Edge

  Antivirus

  Windows Defender - Clamwin

X

x BlueRobot

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Windows 11, Windows 10, Linux Fedora Cinnamon

• Dec 26, 2023

• #3

Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

 

My Computer

System One

• OS

  Windows 11, Windows 10, Linux Fedora Cinnamon

Z

zbook

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Windows 10

• Dec 26, 2023

• #4

Please see rule #4.

Terms and rules

You must agree to these terms and rules before using the site.

www.elevenforum.com

 

My Computer

System One

• OS

  Windows 10

  Computer type

  Laptop

  Manufacturer/Model

  HP

  CPU

  Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz

  Motherboard

  Product : 190A Version : KBC Version 94.56

  Memory

  16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600

  Graphics Card(s)

  NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600

  Sound Card

  IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0

  Hard Drives

  Model Hitachi HTS727575A9E364

  Antivirus

  Microsoft Defender

  Other Info

  Mobile Workstation

KatNZ

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OS

Windows 11

• Dec 27, 2023

• #5

x BlueRobot said:

Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

Click to expand...

Unfortunately none of these files exist, I will try uninstalling avg and seeing if that will do anything

 

My Computer

System One

• OS

  Windows 11

  Computer type

  PC/Desktop

  Manufacturer/Model

  Home Built

  CPU

  12th Gen Intel(R) Core(TM) i5-12600K

  Motherboard

  ASUS TUF

  Graphics Card(s)

  EVGA RTX 3080 OC

  Browser

  Chrome

  Antivirus

  AVG Internet Security

X

x BlueRobot

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Member

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OS

Windows 11, Windows 10, Linux Fedora Cinnamon

• Dec 29, 2023

• #6

Has there been no issues since removing AVG?

 

My Computer

System One

• OS

  Windows 11, Windows 10, Linux Fedora Cinnamon

KatNZ

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OS

Windows 11

• Jan 1, 2024

• #7

I tested it yesterday and I can confirm that it was AVG causing the update to fail

 

My Computer

System One

• OS

  Windows 11

  Computer type

  PC/Desktop

  Manufacturer/Model

  Home Built

  CPU

  12th Gen Intel(R) Core(TM) i5-12600K

  Motherboard

  ASUS TUF

  Graphics Card(s)

  EVGA RTX 3080 OC

  Browser

  Chrome

  Antivirus

  AVG Internet Security

X

x BlueRobot

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Member

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OS

Windows 11, Windows 10, Linux Fedora Cinnamon

• Jan 2, 2024

• #8

Thanks for confirming that the issue has been resolved, please mark this thread as solved so others with a similar problem will know that this thread has a solution.

 

My Computer

System One

• OS

  Windows 11, Windows 10, Linux Fedora Cinnamon