BSOD Dell Insp[iron 5477 AIO


Ztruker

Ztruker

Well-known member
Member
VIP
Local time
7:00 PM
Posts
208
Location
Space Coast of Florida
OS
Windows 11 Pro X64 23H2 Build 22631.3593

My Computer

System One

  • OS
    Windows 11 Pro X64 23H2 Build 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Model NVMe ADATA LEGEND 700 GOLD
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB (external)
    PSU
    ?
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then
Some findings:

Inspiron 5477

New Windows 10 installation (Dec 2024)

Recurrent BSOD

Recent bugcheck A





Some options:

Run the McAfee uninstall tool

Check Dell warranty status

Run Dell hardware diagnostics



Run:

a) Prime95 for 3hrs and multiple 1 hour OCCT tests

b) Memtest86+

c) Furmark

d) SeaTools Long generic



Clean install either Windows 10 or 11 to confirm malfunctioning hardware



 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I'm off for two weeks over holidays. I plan on going in a couple time so I'll do what you suggest then.
Thanks Z.
 

My Computer

System One

  • OS
    Windows 11 Pro X64 23H2 Build 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Model NVMe ADATA LEGEND 700 GOLD
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB (external)
    PSU
    ?
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then
Enjoy the holidays!

Many steps can run overnight while sleeping or in the background.
Memtest86+
SeaTools Long generic
OCCT multiple one hour tests.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Location : DIMMABankLabel : BANK 0Manufacturer : 80AD000080AD MemoryType : DDR4FormFactor : SODIMMCapacity : 8GBSpeed : 2666Serial : 2E469330PartNumber : HMA81GS6JJR8N-VK ECC : FalseTypeDetail : {Synchronous}

Location : DIMMBBankLabel : BANK 2Manufacturer : 80AD000080AD MemoryType : DDR4FormFactor : SODIMMCapacity : 4GBSpeed : 2666Serial : 42DCE9ABPartNumber : HMA851S6JJR6N-VK ECC : FalseTypeDetail : {Synchronous}

Mismatched Ram?
 

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 24h2
    Computer type
    Laptop
    Manufacturer/Model
    Omen
    CPU
    I7 13700HX
    Memory
    32gb DDR6 4800mhz
    Graphics Card(s)
    4080
    Screen Resolution
    2560 x 1440
    Mouse
    Logitech G502
    Internet Speed
    900mb
    Browser
    Chrome
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self
    CPU
    I9 14900k
    Motherboard
    MSI Z790 Ace Max
    Memory
    32gb DDR5
    Graphics card(s)
    3080TI
    Screen Resolution
    1440p
    PSU
    Corsair 1000w
    Case
    Corsair 5000D
    Cooling
    NZXT Kraken
    Mouse
    Corsair M65
    Keyboard
    Self-Built Wooting
    Internet Speed
    900mb
    Browser
    Chrome

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
saltedm8 said:
Location : DIMMABankLabel : BANK 0Manufacturer : 80AD000080AD MemoryType : DDR4FormFactor : SODIMMCapacity : 8GBSpeed : 2666Serial : 2E469330PartNumber : HMA81GS6JJR8N-VK ECC : FalseTypeDetail : {Synchronous}

Location : DIMMBBankLabel : BANK 2Manufacturer : 80AD000080AD MemoryType : DDR4FormFactor : SODIMMCapacity : 4GBSpeed : 2666Serial : 42DCE9ABPartNumber : HMA851S6JJR6N-VK ECC : FalseTypeDetail : {Synchronous}

Mismatched Ram?
Click to expand...
Dell likes to sell computers with 12gig Ram.
4YRP4
DIMM,4GB,2400,1RX16,8G,DDR4,S
1
MKYF9
DIMM,8GB,2400,1RX8,8G,DDR4,S
1
 

My Computer

System One

  • OS
    Windows 10

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 24h2
    Computer type
    Laptop
    Manufacturer/Model
    Omen
    CPU
    I7 13700HX
    Memory
    32gb DDR6 4800mhz
    Graphics Card(s)
    4080
    Screen Resolution
    2560 x 1440
    Mouse
    Logitech G502
    Internet Speed
    900mb
    Browser
    Chrome
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self
    CPU
    I9 14900k
    Motherboard
    MSI Z790 Ace Max
    Memory
    32gb DDR5
    Graphics card(s)
    3080TI
    Screen Resolution
    1440p
    PSU
    Corsair 1000w
    Case
    Corsair 5000D
    Cooling
    NZXT Kraken
    Mouse
    Corsair M65
    Keyboard
    Self-Built Wooting
    Internet Speed
    900mb
    Browser
    Chrome

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 24h2
    Computer type
    Laptop
    Manufacturer/Model
    Omen
    CPU
    I7 13700HX
    Memory
    32gb DDR6 4800mhz
    Graphics Card(s)
    4080
    Screen Resolution
    2560 x 1440
    Mouse
    Logitech G502
    Internet Speed
    900mb
    Browser
    Chrome
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self
    CPU
    I9 14900k
    Motherboard
    MSI Z790 Ace Max
    Memory
    32gb DDR5
    Graphics card(s)
    3080TI
    Screen Resolution
    1440p
    PSU
    Corsair 1000w
    Case
    Corsair 5000D
    Cooling
    NZXT Kraken
    Mouse
    Corsair M65
    Keyboard
    Self-Built Wooting
    Internet Speed
    900mb
    Browser
    Chrome
I'll pull 4GB leaving 8GB. This is an AIO (All-In-One computer so a little harder to work with but doable. Won't be till after Christmas though.

I want to wish everyone here a Merry Christmas and a Happy New Year.
 

My Computer

System One

  • OS
    Windows 11 Pro X64 23H2 Build 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Model NVMe ADATA LEGEND 700 GOLD
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB (external)
    PSU
    ?
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then
Strange, when I returned to work on the 2nd, I removed the memory then put it back in again. I've had no BSODs since. There have also been several Windows Updates applied. I used it until the 8th then sold it and there have been no problems of any kind.

I don't know if reseating the ram fixed it or a windows updated fixed it but it's been rock solid for over a week now.

Thanks everyone and Happy New Year.
 

My Computer

System One

  • OS
    Windows 11 Pro X64 23H2 Build 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Model NVMe ADATA LEGEND 700 GOLD
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB (external)
    PSU
    ?
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then
You must log in or register to reply here.

Latest Support Threads

Latest Tutorials

Back
Top Bottom