BSOD Kbdclass.sys --> HKKbdFltr.sys Issue for Gigabyte G5 MD Laptop.

Openy · Mar 21, 2024

Every time I boot up a game and play for a little bit, my screen goes BSOD with the same error over and over again (Kbdclass.sys -> HKKbdFltr.sys) I have tried to reinstall drivers/window, edited the registry, uninstalling programs but nothing works. Does anyone know why this happens?

Minidump: 032124-16718-01.zip

zbook · Mar 21, 2024

Please see the posting instructions.

x BlueRobot · Mar 22, 2024

Openy said:
Does anyone know why this happens?

Why? It's because the HKKbdFltr.sys driver (seems to be related to HotKey keyboard?) is setting up a bad buffer for the keyboard class callback function which in turn crashes on memcpy. This is a bug with the filter driver and therefore you'll either to remove the software which uses it or find an update: that is the only solution.

Openy · Mar 22, 2024

I am pretty sure that the HKKbdFltr.sys driver is associated with the Control Center 3.0 (Signed by Insyde) but when I deleted/updated that and restarted, my laptop would still have the same BSOD error.

Here is the file when I ran the V2 Logger.

zbook · Mar 22, 2024

1) Open administrative command prompt (ACP) and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link.

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Read this tutorial on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Openy · Mar 22, 2024

Here is the link: Memory_dmp.zip. Do I enable Windows Driver Verifier?

zbook · Mar 22, 2024

1) WDV testing:

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) Start with the 3 customized tests in the TF tutorial and plan to use various customized during the next 48 hours

2) Immediately after starting WDV:

a) no BSOD > open administrative command prompt > copy and paste:

verifier /querysettings

Post a share link into the newest post.

b) For any BSOD > post a new V2 share link into the newest post

Openy · Mar 22, 2024

As I'm using the WDV and doing "verifier /querysettings" I don't think you gave me enough information on what to share... could you be more specific?

zbook · Mar 22, 2024

When WDV is started there may be no changes.

When there is no immediate BSOD run ACP verifier /querysettings > post a share link displaying the command with its results > anticipate new customized WDV tests for the next run

When there is a BSOD > post a new V2 share link

Openy · Mar 22, 2024

Here are the results. I am unsure if I did it correctly.

zbook · Mar 22, 2024

What method did you use to select non-Windows drivers?

Restart WDV with these customized tests:

Code:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).

x BlueRobot · Mar 23, 2024

Openy said:
Control Center 3.0 (Signed by Insyde) but when I deleted/updated that and restarted, my laptop would still have the same BSOD error.

They've signed that same driver as well; if removing the associated program doesn't also remove the driver, then you will need to manually remove or at least disable the driver associated with it.

You should be able to do this from an elevated command prompt using:

Code:

sc stop HKKbdFltr
sc config HKKbdFltr start= disabled

Please reboot the system to make sure the changes have take effect and then query the service using:

Code:

sc query HKKbdFltr
sc qc HKKbdFltr

Openy · Mar 23, 2024

For x BlueRobot: When I used your first code and restarted, my keyboard literally stopped working but I was able to take a screenshot of the information given when I ran "sc query HKKbdFltr" The image is attached to this post.

For zBook: The method I used to select all non-drivers were the 4th option "select all drivers from list" and I was able to get a BSOD error with your customized tests given. Here is my V2 Log File: DESKTOP-KMRI9CG-(2024-03-23_15-10-14).zip

zbook · Mar 23, 2024

Please perform the following steps:

1) Turn off WDV

2) Open Administrative Command Prompt (ACP) and copy an paste:

PowerShell Get-ComputerRestorePoint^|Format-Table -AutoSize

Post a share link

Openy · Mar 23, 2024

Here is the link.

zbook · Mar 23, 2024

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Check the attached hardware for Razer devices

3) As best as you can, detach all Razer devices and uninstall all Razer drivers.

4) Make sure that these are uninstalled or uninstalled and reinstalled:

a) rzdev_0083 Razer 0083 Service c:\windows\system32\drivers\rzdev_0083.sys

b) rzcommon Razer Control Service c:\windows\system32\drivers\rzcommon.sys

5) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) Restart WDV with the same customized tests

Post either querysettings or a V2 share link

Openy · Mar 23, 2024

I have attached my tuneup and V2 files.

zbook · Mar 23, 2024

Please report the findings for steps 2, 3, 4.

List all devices / hardware attached to ports and what can or cannot be detached.

mouse
keyboard
docking stations,
drives
joy stick
etc.

Open ACP and copy and paste:

dism /online /get-drivers /format:table > "%userprofile%\desktop\drivers.txt"

Post a share link.

Openy · Mar 23, 2024

For step2, the only attached hardware I am using right now is the Razor Basilisk V3 X Hyperspeed Wireless Gaming Mouse which is connected by a wireless usb (no wires) being used by Bluetooth. For step 3, detaching my mouse didn't do anything bad as well as uninstalling Razor Basilisk X Hyperspeed drivers for (human interface devices) and (keyboards)... but when I uninstalled Basilisk X Hyperspeed on (Bluetooth) and (mice and other pointing devices), my mouse didn't work until I turned off and on my mouse which it reinstalled itself. For self 4, I viewed the rzdev_0083.sys and rzcommon.sys and said that it is combined with the driver for (mice and other pointing devices) so the effect is the same for step 3.

zbook · Mar 23, 2024

All of the devices / hardware need to be detached and their Razer drivers uninstalled.

This portion of the prior post was edited:

List all devices / hardware attached to ports and what can or cannot be detached.

mouse
keyboard
docking stations,
drives
joy stick
etc.

Open ACP and copy and paste:

dism /online /get-drivers /format:table > "%userprofile%\desktop\drivers.txt"

Post a share link.

BSOD Kbdclass.sys --> HKKbdFltr.sys Issue for Gigabyte G5 MD Laptop.

New member

My Computer

Well-known member

My Computer

Account Closed

My Computer

New member

Attachments

My Computer

Well-known member

My Computer

New member

My Computer

Well-known member

My Computer

New member

My Computer

Well-known member

My Computer

New member

Attachments

My Computer

Well-known member

My Computer

Account Closed

My Computer

New member

Attachments

My Computer

Well-known member

My Computer

New member

Attachments

My Computer

Well-known member

My Computer

New member

Attachments

My Computer

Well-known member

My Computer

New member

My Computer

Well-known member

My Computer