BSOD only with non-Admin accounts

Pete K · Oct 27, 2024

My PC has one admin account (mine) and two non-admin accounts for family members. Yesterday, my grandson, who games on the PC under his own non-admin account encountered a weird BSOD that looked a bit like the normal one but was unreadable. The text was fuzzy and repeated across the screen several times, like a display driver issue, perhaps. After much experimentation, I verified that the crashes occur with any non-admin account and occur a minute or so after logging in, regardless of the user activity - or non-activity. They do not occur in safe mode. If I elevate the account to admin status, the issue disappears, but obviously, I don't want to do that. I tried having him log in to a fresh account with the same results. My wife's account is now doing the same thing.

Running Windows 11 Pro version 23H2 (OS Build 22631.4317)

Log files here: Microsoft OneDrive

Any help much appreciated!

—Pete

Ghot · Oct 27, 2024

Hello @Pete K and welcome to ElevenForum.

1. You get ten cookies, just for filling out your computer specs.
2. Sound like an issue with the standard accounts themselves.
3. I would check out the link below. Make sure you read all of it.

Delete User Profile of an Account in Windows 11

This tutorial will show you how to delete the user profile folder of an account without having to delete the account in Windows 10 and Windows 11. When adding a new user account in Windows, a profile for the account is automatically created when the user signs in to the new account for the...

www.elevenforum.com

___________________________________________________________________________________________________________________________

Here's some other things that you may find useful...

Quickie Eleven Forum Setup Guide for new Members

Quickie Interface tour... Quickie set up... At the top right, click on your name, then choose "Preferences". Then go through everything on the left side. Quickie navigation... Click Forums and choose a subforum, OR... Click Forums, then New Posts or What's New Ranks, Trophies...

www.elevenforum.com

Macrium Reflect, AOMEI Backupper and Hasleo Backup Suite - GUIDES

How to use backup software... 1. When everything is working perfectly... make a full Windows backup. 2. Then, if something breaks... restore from the latest backup. 3. Then... try "whatever you were doing" a different way. If it still breaks Windows, then... go to step #2. 4. Repeat...

www.elevenforum.com

Windows 11 Tweaks - Leader Board.

These are tweaks I've seen asked for... many times. They are collected here for easy access. All of these and more can be found in the Eleven Forum Tutorials section. Make sure to read the "notes" in the various tutorials. At the bottom of the first post in all the "tutorials", there are...

www.elevenforum.com

Pete K · Oct 27, 2024

Thank you so much for taking the time to respond. I really don't think the issue is with the accounts. As I said, I created a fresh new account for my grandson, and I get the same crashes with it unless I elevate the account to admin status. But I will try deleting his profile as suggested and see if that helps. I'll have to export his passwords from the browser first. I'll come back later and report on the results. Thanks again.

Ghot · Oct 27, 2024

Pete K said:
Thank you so much for taking the time to respond. I really don't think the issue is with the accounts. As I said, I created a fresh new account for my grandson, and I get the same crashes with it unless I elevate the account to admin status. But I will try deleting his profile as suggested and see if that helps. I'll have to export his passwords from the browser first. I'll come back later and report on the results. Thanks again.

I think the operative word here is "grandson".
They can corrupt anything on a computer.
Grandsons have special powers, adults can only dream of.

I can't think of anything else that could affect only the standard accounts, except something to do with their user profiles.

From the tutorial linked above...

Deleting the user profile of an account will reset the account back to default without having to delete the account. A new default profile for the account will automatically get created when the user signs in to their account next. Apps installed from the Microsoft Store will also be automatically reinstalled.

This can be handy if the account's current profile has gotten corrupted, or you just wanted to reset the account back to default.

But that's all just guesswork on my part.
Wait for @zbook to analyze your logs. He has special log reading powers.

pseymour · Oct 27, 2024

If it's happening with two different accounts, and it goes away when you give them admin rights, I doubt it's the user profiles, especially if it works on a fresh, new account.

I would suspect some "helpful" app running in the background. Start with the Startup Apps in Task Manager, and disable things one or two at a time, to see if the problem disappears. I would start with anything to do with hardware, e.g., an app that goes along with your graphics or sound, something of that nature.

Ghot · Oct 27, 2024

pseymour said:
If it's happening with two different accounts, and it goes away when you give them admin rights, I doubt it's the user profiles, especially if it works on a fresh, new account.

I would suspect some "helpful" app running in the background. Start with the Startup Apps in Task Manager, and disable things one or two at a time, to see if the problem disappears. I would start with anything to do with hardware, e.g., an app that goes along with your graphics or sound, something of that nature.

Are you suggesting an "app" that needs Admin privileges to function properly?
And it only malfunctions on Standard accounts?

Sounds possible, but I can't imagine what it could be.

Pete K · Oct 27, 2024

It sounds like my best course of action at this point is to wait for a log file guru to examine my logs. I do appreciate all the suggestions and will continue to monitor this thread.

pseymour said:
If it's happening with two different accounts, and it goes away when you give them admin rights, I doubt it's the user profiles, especially if it works on a fresh, new account.

I would suspect some "helpful" app running in the background. Start with the Startup Apps in Task Manager, and disable things one or two at a time, to see if the problem disappears. I would start with anything to do with hardware, e.g., an app that goes along with your graphics or sound, something of that nature.

users

pseymour · Oct 27, 2024

Ghot said:
Are you suggesting an "app" that needs Admin privileges to function properly?
And it only malfunctions on Standard accounts?

Sounds possible, but I can't imagine what it could be.

Well there are apps that need admin privileges. Less common than they used to be, but they still exist. But I was more thinking some buggy interaction that takes place between an app and a driver when the user is not admin, which doesn't occur when they are.

zbook · Oct 27, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) The BIOS Version/Date AMI F.12, 4/17/2023

Upgrade the BIOS: F.12 > F.25

https://support.hp.com/us-en/drivers/swdetails/victus-by-hp-15l-gaming-desktop-pc-tg02-0000a/model/2101006755/swItemId/cp-333723-1?sku=59A32AV

4) Uninstall or uninstall and reinstall:

hpreadhwdata HpReadHWData \??\c:\windows\system32\drivers\hpreadhwdata.sys

https://support.microfocus.com/kb/kmdoc.php?id=KM00676240&fileName=hp_man_VPV1.20_OnlineHelp_pdf.pdf

https://support.microfocus.com/kb/kmdoc.php?id=KM01255296&fileName=hp_man_vPV_2.10_Installation_pdf.pdf

5) Reinstall the AMD GPU drivers from the HP website:

amdwddmg amdwddmg c:\windows\system32\driverstore\filerepository\u0404753.inf_amd64_c69d1d930a062052\b404606\amdkmdag.sys

6) Download and install: HP PC Hardware Diagnostics UEFI – v10.7.0.0

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155054.exe

7) Post an image or share link displaying disk management:

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums

www.tenforums.com

8) Open administrative command prompt and copy and paste > post a share link

reagentc /info
reagentc /enable
reagentc /info

9) Run: disk partition information > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Code:

HpReadHWData.sys Sun May 14 20:25:31 2023 (64618A0B)

Code:

amdkmdag.sys Thu Jul 11 11:58:18 2024 (66900F2A)

Code:

Windows RE status:         Disabled

Code:

Event[1235]
  Log Name: System
  Source: Display
  Date: 2024-10-04T13:02:41.0820000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Big_Poppy
  Description:
Display driver amdwddmg stopped responding and has successfully recovered.

Code:

Adapter Type    AMD Radeon Graphics Processor (0x743F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 6500 XT
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0405922.inf_amd64_542470450019dd86\B405281\atidx9loader64.dll,C:\Windows\System32\DriverStore\FileRepository\u0405922.inf_amd64_542470450019dd86\B405281\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0405922.inf_amd64_542470450019dd86\B405281\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0405922.inf_amd64_542470450019dd86\B405281\amdxc64.dll
Driver Version    32.0.11029.1008
INF File    oem102.inf (ati2mtag_Navi24 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0405922.INF_AMD64_542470450019DD86\B405281\AMDKMDAG.SYS (32.0.11029.1008, 101.24 MB (106,157,448 bytes), 7/31/2024 5:52 PM)
 
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1638&SUBSYS_89D8103C&REV_C9\4&2FEAE042&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1638), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0404753.inf_amd64_c69d1d930a062052\B404606\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404753.inf_amd64_c69d1d930a062052\B404606\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404753.inf_amd64_c69d1d930a062052\B404606\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404753.inf_amd64_c69d1d930a062052\B404606\amdxc64.dll
Driver Version    31.0.21910.11004
INF File    oem54.inf (ati2mtag_Cezanne section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0404753.INF_AMD64_C69D1D930A062052\B404606\AMDKMDAG.SYS (31.0.21910.11004, 101.64 MB (106,572,984 bytes), 7/31/2024 9:25 AM)

Pete K · Oct 28, 2024

Thank you, Zbook. That's a lot to do! I will work on it this week.

lunatk · Nov 1, 2024

can you look in C:\Windows\Minidump and see inside of there? Enable 256kb minidumps, and send it for analysis.

Pete K · Nov 4, 2024

@zbook, thanks for all the info. I started down the list and after installing the BIOS update, I tried logging in as one of the non-admin users and the problem has disappeared. Apparently, that was the issue. Many thanks!

—Pete

zbook · Nov 4, 2024

Please post a new V2 share link into the newest post.

BSOD only with non-Admin accounts

Member

My Computer

Well-known member

My Computers

Member

My Computer

Well-known member

My Computers

freshly showered

My Computers

Well-known member

My Computers

Member

My Computer

freshly showered

My Computers

Well-known member

My Computer

Member

My Computer

Member

My Computers

Member

My Computer

Well-known member

My Computer

Similar threads