BSOD while logging off


DeluxeCorp

Member
Local time
9:30 AM
Posts
7
OS
Windows 11 Home
Just had a random BSOD while logging off my Windows account. Has never happened before. Last year I was suffering constant hard system freezes without any BSOD or logs. About two months ago I replaced the RAM on my system & have not had a hard freeze since (they were occurring about once a week prior), but now I've had this BSOD. I'm praying it's unrelated to my old hard freeze problems.

Nothing on my system is overclocked.

Attached BSOD logs.
 
Windows Build/Version
26100.3194

Attachments

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus B-360-F
    CPU
    Intel Core i5-9400 2.9 GHz 6-Core Processor
    Motherboard
    Asus ROG STRIX B360-F GAMING ATX LGA1151 Motherboard
    Memory
    Kingston FURY Beast 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    MSI RADEON RX VEGA 64 8G Radeon RX VEGA 64 8 GB Video Card
    Monitor(s) Displays
    Gigabyte G27Q
    Screen Resolution
    2560x1440p
    PSU
    Corsair RM750x (2021) 750 W 80+ Gold Certified Fully Modular ATX Power Supply
    Case
    Deepcool CC560 ATX Mid Tower Case
Forgot to mention, stop code error on the blue screen was "REFERENCE BY POINTER".
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus B-360-F
    CPU
    Intel Core i5-9400 2.9 GHz 6-Core Processor
    Motherboard
    Asus ROG STRIX B360-F GAMING ATX LGA1151 Motherboard
    Memory
    Kingston FURY Beast 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    MSI RADEON RX VEGA 64 8G Radeon RX VEGA 64 8 GB Video Card
    Monitor(s) Displays
    Gigabyte G27Q
    Screen Resolution
    2560x1440p
    PSU
    Corsair RM750x (2021) 750 W 80+ Gold Certified Fully Modular ATX Power Supply
    Case
    Deepcool CC560 ATX Mid Tower Case
1) Please run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums






2) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10




3) Create a new restore point





4) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail









5) Plan to run the tool with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial




6) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



Customized tests will then be posted for the next run of WDV.



WDV can run continuously during the testing.



For any BSOD post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Tuneup plus log attached.
 

Attachments

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus B-360-F
    CPU
    Intel Core i5-9400 2.9 GHz 6-Core Processor
    Motherboard
    Asus ROG STRIX B360-F GAMING ATX LGA1151 Motherboard
    Memory
    Kingston FURY Beast 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    MSI RADEON RX VEGA 64 8G Radeon RX VEGA 64 8 GB Video Card
    Monitor(s) Displays
    Gigabyte G27Q
    Screen Resolution
    2560x1440p
    PSU
    Corsair RM750x (2021) 750 W 80+ Gold Certified Fully Modular ATX Power Supply
    Case
    Deepcool CC560 ATX Mid Tower Case
Tuneup plus results were good.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Tuneup plus results were good.
Is there anything in my BSOD logs that point to something specific (hardware vs software)? I'm not sure how to read them.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus B-360-F
    CPU
    Intel Core i5-9400 2.9 GHz 6-Core Processor
    Motherboard
    Asus ROG STRIX B360-F GAMING ATX LGA1151 Motherboard
    Memory
    Kingston FURY Beast 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    MSI RADEON RX VEGA 64 8G Radeon RX VEGA 64 8 GB Video Card
    Monitor(s) Displays
    Gigabyte G27Q
    Screen Resolution
    2560x1440p
    PSU
    Corsair RM750x (2021) 750 W 80+ Gold Certified Fully Modular ATX Power Supply
    Case
    Deepcool CC560 ATX Mid Tower Case
The BSOD were one per month.

WDV is a Windows tool.

When possible start the tool:

No immediate BSOD > post verifier /querysettings share link

Immediate BSOD > post a new V2 share link

The process will be repeated for another group of customized tests.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Just had another BSOD while logging off exactly two weeks later. I opened the memory.dmp file in Windows debugger. Does the following information explain what's going on? It's over my head.


----





************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
EnableRedirectToChakraJsProvider : false

-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.312 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 43

Microsoft (R) Windows Debugger Version 10.0.27793.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Primary dump contents written successfully

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 26100 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 26100.1.amd64fre.ge_release.240331-1435
Kernel base = 0xfffff806`7a400000 PsLoadedModuleList = 0xfffff806`7b2f47c0
Debug session time: Sat Mar 8 11:30:32.705 2025 (UTC - 5:00)
System Uptime: 1 days 14:51:26.754
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000018`44720018). Type ".hh dbgerr001" for details
Loading unloaded module list
.................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`7a8b7ce0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff189`392ef7e0=0000000000000018
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

REFERENCE_BY_POINTER (18)
Arguments:
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: ffff808d490240c0, Object whose reference count is being lowered
Arg3: 0000000000000002, Reserved
Arg4: ffffffffffffffff, Reserved
The reference count of an object is illegal for the current state of the object.
Each time a driver uses a pointer to an object the driver calls a kernel routine
to increment the reference count of the object. When the driver is done with the
pointer the driver calls another kernel routine to decrement the reference count.
Drivers must match calls to the increment and decrement routines. This BugCheck
can occur because an object's reference count goes to zero while there are still
open handles to the object, in which case the fourth parameter indicates the number
of opened handles. It may also occur when the object's reference count drops below zero
whether or not there are open handles to the object, and in that case the fourth parameter
contains the actual value of the pointer references count.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2078

Key : Analysis.Elapsed.mSec
Value: 2087

Key : Analysis.IO.Other.Mb
Value: 13

Key : Analysis.IO.Read.Mb
Value: 1

Key : Analysis.IO.Write.Mb
Value: 26

Key : Analysis.Init.CPU.mSec
Value: 843

Key : Analysis.Init.Elapsed.mSec
Value: 35789

Key : Analysis.Memory.CommitPeak.Mb
Value: 97

Key : Analysis.Version.DbgEng
Value: 10.0.27793.1000

Key : Analysis.Version.Description
Value: 10.2410.02.02 amd64fre

Key : Analysis.Version.Ext
Value: 1.2410.2.2

Key : Bugcheck.Code.KiBugCheckData
Value: 0x18

Key : Bugcheck.Code.LegacyAPI
Value: 0x18

Key : Bugcheck.Code.TargetModel
Value: 0x18

Key : Dump.Attributes.AsUlong
Value: 0x21000

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0x0

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 100

Key : Failure.Bucket
Value: 0x18_OVER_DEREFERENCE_nt!ObfDereferenceObjectWithTag

Key : Failure.Hash
Value: {4139309c-4e9f-52f0-ac5e-4041e7a86a20}

Key : Hypervisor.Enlightenments.Value
Value: 0

Key : Hypervisor.Enlightenments.ValueHex
Value: 0x0

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 0

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 0

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 0

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 0

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 0

Key : Hypervisor.Flags.Phase0InitDone
Value: 0

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 0

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 131072

Key : Hypervisor.Flags.ValueHex
Value: 0x20000

Key : Hypervisor.Flags.VpAssistPage
Value: 0

Key : Hypervisor.Flags.VsmAvailable
Value: 0

Key : Hypervisor.RootFlags.AccessStats
Value: 0

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 0

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 0

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 0

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 0

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 0

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 0

Key : Hypervisor.RootFlags.MceEnlightened
Value: 0

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 0

Key : Hypervisor.RootFlags.Value
Value: 0

Key : Hypervisor.RootFlags.ValueHex
Value: 0x0

Key : SecureKernel.HalpHvciEnabled
Value: 0

Key : WER.OS.Branch
Value: ge_release

Key : WER.OS.Version
Value: 10.0.26100.1


BUGCHECK_CODE: 18

BUGCHECK_P1: 0

BUGCHECK_P2: ffff808d490240c0

BUGCHECK_P3: 2

BUGCHECK_P4: ffffffffffffffff

FILE_IN_CAB: MEMORY.DMP

DUMP_FILE_ATTRIBUTES: 0x21000

FAULTING_THREAD: ffff808d41759080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: ProcessGovernor.exe

STACK_TEXT:
fffff189`392ef7d8 fffff806`7a62db66 : 00000000`00000018 00000000`00000000 ffff808d`490240c0 00000000`00000002 : nt!KeBugCheckEx
fffff189`392ef7e0 fffff806`7ac2d9d5 : 00000000`00000001 00000000`00000000 00000000`00101000 00000000`00000000 : nt!ObfDereferenceObjectWithTag+0x66
fffff189`392ef820 fffff806`7ac2c129 : 00000000`00000000 00000000`00000000 fffff189`00000000 ffff808d`490240c0 : nt!ObCloseHandleTableEntry+0x3e5
fffff189`392ef970 fffff806`7aa8c555 : 00000145`b3183e00 00000000`000007ec ffff808d`41759080 00000000`00000000 : nt!NtClose+0xe9
fffff189`392ef9e0 00007fff`fb47f9d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000018`44bf7cd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`fb47f9d4


SYMBOL_NAME: nt!ObfDereferenceObjectWithTag+66

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

STACK_COMMAND: .process /r /p 0xffff808d4166d080; .thread 0xffff808d41759080 ; kb

BUCKET_ID_FUNC_OFFSET: 66

FAILURE_BUCKET_ID: 0x18_OVER_DEREFERENCE_nt!ObfDereferenceObjectWithTag

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {4139309c-4e9f-52f0-ac5e-4041e7a86a20}

Followup: MachineOwner
---------

4: kd> .thread /r /p ffff808d41759080
Implicit thread is now ffff808d`41759080
Implicit process is now ffff808d`4166d080
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000018`44720018). Type ".hh dbgerr001" for details
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus B-360-F
    CPU
    Intel Core i5-9400 2.9 GHz 6-Core Processor
    Motherboard
    Asus ROG STRIX B360-F GAMING ATX LGA1151 Motherboard
    Memory
    Kingston FURY Beast 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    MSI RADEON RX VEGA 64 8G Radeon RX VEGA 64 8 GB Video Card
    Monitor(s) Displays
    Gigabyte G27Q
    Screen Resolution
    2560x1440p
    PSU
    Corsair RM750x (2021) 750 W 80+ Gold Certified Fully Modular ATX Power Supply
    Case
    Deepcool CC560 ATX Mid Tower Case
For any BSOD please post a new V2 share link into the newest post.

Please see the tutorial for WDV in post #3.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Back
Top Bottom