Buggered profile

Faced with a profile that works correctly and one that doesn't (and no other good leads to follow) the next logical step is to start looking at the differences between those two profiles. Yes, it's a needle in a haystack, but it can be done (it's what I spent a lot of my career doing). The difference could be in the file system, but it's usually in the registry. You will need a good comparison tool, such as Beyond Compare or WinMerge, and you will need to learn what is just noise what are important differences. Such comparisons were much easier in the Windows XP days (far fewer registry entries and far less noise). It's quite a PITA in Windows 10 and 11.

glasskuter said:

I happen to look at troubleshooting a little more sensibily and think the path to least resistance is a better path than to prove my own ability to fix things. I'm old and way past that.

Click to expand...

At my age I have to agree with you 100%. If I have a choice, I'll take the easy way every time. I do give the OP two thumbs up for their determination to find the cause and hopefully fix the problem.

Teligence said:

So, what I'm getting here is that nobody really understands the intricacies of Windows and Office enough to actually help identify the cause.

Click to expand...

You're probably right. As far as I know none of the members here work as programmers for MS. We're all just members that are willing to help others when we can.