Solved Canon Printer won't print


Patsy1011

Patsy1011

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This is an excellent printer but today it does not want a job. I have been told it is in an "error state". Don't know why or how. Should I uninstall? I've tried all recommendations - turn off pc, printer and router. No deal. Thanks.
 
Windows Build/Version
23h2

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Sometimes turning off devices isn't enough, may need unplugging the power cord/s and try again.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Printers are certainly fussy little devils. I had to reinstall it and now it is working. Such a pia for a very innocent action that I took with it which made it sick -- I opened the printer which used to reside in my startup window - now does not - how? Anyone? Anyway, I opened it and was looking at an area to set page sizes for printing. That's all it took. Went into "printer is in an error state." That'll teach me.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
I turn my printer off when I'm not using it. Then I fire it back on when I do. And then turning the printer off again when I'm done.

You can also try re-booting the machine with either the printer powered on, or leaving it off until the re-boot is completed and then turning it back on.

Doing it that way has prevented errors for me.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    16GB
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad
    Memory
    32GB
Remove printer from device list and add it back again.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
Patsy1011 said:
Anyway, I opened it and was looking at an area to set page sizes for printing
Click to expand...

Hi, Patsy. So did it start a print? Is there paper stuck in it? You will get an error state if there is.

What is the printer model?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
cheaterslick said:
I turn my printer off when I'm not using it. Then I fire it back on when I do. And then turning the printer off again when I'm done.

You can also try re-booting the machine with either the printer powered on, or leaving it off until the re-boot is completed and then turning it back on.

Doing it that way has prevented errors for me.
Click to expand...
I always turn it off when not using it. Didn't seem to matter.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
antspants said:
Hi, Patsy. So did it start a print? Is there paper stuck in it? You will get an error state if there is.

What is the printer model?
Click to expand...
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Hi ants-- it is a Canon TS3500..very nice printer. I am the problem no doubt. No paper stuck cuz it wouldn't print. Anyway, after my angst of reinstalling, I did it and all seems fine. Thanks very much for looking in.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
badrobot said:
Remove printer from device list and add it back again.
Click to expand...
I finally figured that out and did it and got it reinstalled. Took me a while. Thanks.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad
    CPU
    13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
    Memory
    8 gb
    Screen Resolution
    1900x1200
    Hard Drives
    500 gb ssd
Patsy1011 said:
I finally figured that out and did it and got it reinstalled. Took me a while. Thanks.
Click to expand...

So is it fixed?

If so, then please mark this thread as solved. Thanks
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    16GB
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad
    Memory
    32GB
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